St Helier Hospital and Queen Mary’s Hospital for Children
NHS hospital · Sutton
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St Helier Hospital and Queen Mary's Hospital for Children is an NHS hospital in Sutton, London, run by Epsom and St Helier University Hospitals NHS Trust. See whether it has an A&E, its phone number, visiting and how to get there.
At a glance
- A&E
- A&E open 24 hours
- Planned care wait
- Half waited less than 12 weeks (whole trust)
- CQC rating
- Requires improvement (published 11 June 2026)
- Telephone
- 020 8296 2000
Information checked 16 October 2026.
Urgent help
Call 999 or go to A&E if someone is seriously ill or injured, or their life is at risk. For urgent help that is not an emergency, use NHS 111 online or call 111.
Waiting times at Epsom and St Helier University Hospitals NHS Trust
These figures are for the whole trust, which runs 4 hospitals listed on this site, not just St Helier Hospital and Queen Mary’s Hospital for Children. Waits at this hospital may be shorter or longer.
Other hospitals in this trust:
A&E: time spent in A&E
67.3% of people who went to the trust’s major A&E departments in September 2026 were admitted, transferred or discharged within 4 hours.
11,638 attendances. England average for major A&E departments: 60.6%. In an emergency, go to the nearest A&E or call 999.
Compare A&E waiting times at other hospitals.
Waiting for planned treatment
These are people who were still waiting at the end of August 2026 for non-urgent treatment led by a consultant, counted from the referral. The table shows the trust’s 5 specialties with the most people waiting. “Half waited less than” is the median wait. The NHS maximum waiting time for non-urgent, consultant-led treatment is 18 weeks.
| Specialty | People waiting | Half waited less than | 92 in 100 waited less than | Waiting under 18 weeks |
|---|---|---|---|---|
| Trauma and orthopaedics | 6,879 | 13 weeks | 37 weeks | 61.9% |
| Gynaecology | 6,171 | 13 weeks | 40 weeks | 62.5% |
| Children's services (paediatrics) | 5,900 | 14 weeks | 36 weeks | 61.8% |
| Dermatology | 3,860 | 15 weeks | 42 weeks | 55.7% |
| Gastroenterology | 3,490 | 11 weeks | 40 weeks | 66.5% |
| All specialties | 56,697 | 12 weeks | 37 weeks | 66.9% |
Show all 16 specialties at this trust
| Specialty | People waiting | Half waited less than | 92 in 100 waited less than | Waiting under 18 weeks |
|---|---|---|---|---|
| Cardiology | 3,441 | 14 weeks | 40 weeks | 63.9% |
| General surgery | 2,639 | 14 weeks | 42 weeks | 60.1% |
| Ophthalmology | 2,599 | 7.1 weeks | 19 weeks | 89.5% |
| Ear, nose and throat | 2,337 | 11 weeks | 28 weeks | 73.9% |
| Oral surgery | 2,056 | 12 weeks | 33 weeks | 65.9% |
| Urology | 1,869 | 11 weeks | 40 weeks | 68.2% |
| Neurology | 1,701 | 14 weeks | 40 weeks | 60.4% |
| Respiratory medicine | 1,162 | 9.4 weeks | 32 weeks | 75.6% |
| Rheumatology | 659 | 10 weeks | 27 weeks | 80.3% |
| Elderly medicine | 183 | 12 weeks | 35 weeks | 67.8% |
| General internal medicine | 147 | 5.0 weeks | 22 weeks | 87.1% |
If your GP refers you, in most cases you have the legal right to choose which hospital you go to for your first appointment. Compare waiting times at hospitals near you.
Source: NHS England, Consultant-led Referral to Treatment Waiting Times (August 2026, published 8 October 2026) and A&E Attendances and Emergency Admissions (September 2026). Official statistics for the trust as a whole. Contains public sector information licensed under the Open Government Licence v3.0. Open Government Licence.
Procedures at this hospital
Published figures for St Helier Hospital and Queen Mary’s Hospital for Children from national audits and NHS statistics, from the UK Hospitals Guide. Each guide page explains what the figures mean and compares London hospitals. This is not a ranking.
Figures for this hospital
- Hip replacement
193Joint replacements, all joints, 2025 (NJR)
Middle hospital in London: 299Fewer than 400. NJR outlier analysis (90-day mortality and revision rates): Not identified as an outlier - Knee replacement
193Joint replacements, all joints, 2025 (NJR)
Middle hospital in London: 299Fewer than 400. NJR outlier analysis (revision rates): Not identified as an outlier - Hip fracture surgery
379People treated for a hip fracture, 2025 (NHFD)
Middle hospital in London: 232300 to 399. Deaths within 30 days (case-mix adjusted): 3% - Emergency bowel surgery (emergency laparotomy)
117Emergency laparotomies, NELA year 11
Middle hospital in London: 90100 to 149. Deaths within 30 days (risk-adjusted): Within the 95% funnel limits - Stroke care
53Stroke patients, January to March 2026 (SSNAP)
Middle hospital in London: 89Stroke team. Fewer than 75. SSNAP level (A is highest, E lowest): Level E
Figures for the whole trust
These are published for the trust as a whole. The operation may be done at another of its hospitals.
- Bowel cancer surgery Major bowel cancer operations, 2024 (NBOCA): 100 to 149 (127). Deaths within 90 days of surgery (adjusted): 3.4%
- Carpal tunnel release treatments across all the trust’s hospitals: 1,500 to 2,499
- Lumbar decompression (lower back surgery) treatments across all the trust’s hospitals: 150 to 399
- Coronary artery bypass graft (heart bypass) treatments across all the trust’s hospitals: 750 to 1,499
- Coronary angioplasty and stents treatments across all the trust’s hospitals: 750 to 1,499
- Varicose vein treatment treatments across all the trust’s hospitals: 600 to 1,499
- Inguinal hernia repair treatments across all the trust’s hospitals: 1,500 to 2,499
- Gallbladder removal treatments across all the trust’s hospitals: 750 to 999
- Haemorrhoid (piles) surgery
- Weight loss surgery
- Cataract surgery treatments across all the trust’s hospitals: 1,500 to 2,999
- Tonsil removal (tonsillectomy) treatments across all the trust’s hospitals: fewer than 1,000
- Grommets for glue ear treatments across all the trust’s hospitals: fewer than 300
- Hysterectomy treatments across all the trust’s hospitals: 1,500 to 1,999
- Giving birth and caesarean section treatments across all the trust’s hospitals: 4,000 to 4,999
- Prostate surgery for an enlarged prostate (TURP)
- Kidney stone treatment
Sources: national clinical audits (NJR, NHFD, NELA, SSNAP, NATCAN, NVR) and NHS England statistics, under the Open Government Licence or CC BY 4.0. Data updated 22 October 2026.
Opening times
Opening days and times
Hospital wards are staffed 24 hours a day. The A&E department is open 24 hours a day, every day.
Outpatient clinics, tests and scans run at set times. Your appointment letter or text message tells you when and where to go.
See Visiting for visiting times.
Visiting information on the hospital website
A&E status: NHS England emergency care data (Emergency Care Data Set, August 2026).
Appointments and access
First outpatient appointments
To see a specialist at an NHS hospital, you usually need a referral, for example from your GP, dentist or optometrist.
In most cases you have the right to choose which hospital you are referred to for your first outpatient appointment.
Your referral is usually booked through the NHS e-Referral Service. You can then manage it in the NHS App or on the NHS website.
Some services let you refer yourself, such as maternity care.
If you already have an appointment, use the phone number on your appointment letter.
Contact the hospital to book or to ask about appointments.
Contact
Main telephone
Telephone: 020 8296 2000
Contact the hospital to book or to ask about appointments.
Location and travel
Address and map
St Helier Hospital and Queen Mary's Hospital for Children
Wrythe Lane
Carshalton
SM5 1AA
Find care near here
Contains OS data © Crown copyright and database right 2026. Station locations: Powered by TfL Open Data.
Car parking
Parking spaces are limited. Car parking is pay and display or pay by phone: buy a ticket from the machine near the visitors' car parking bays (coins only) or pay by card by phone.
From the hospital's car parking page, checked 15 November 2026. Charges and car park rules can change, so check before you travel.
NHS hospitals in England must offer free car parking to Blue Badge holders who are patients or visitors, outpatients who attend at least 3 times in a month for at least 3 months, the parent or guardian of a child under 18 staying in overnight (7.30pm to 8am, up to 2 vehicles) and staff working night shifts. Ask the hospital how to claim it, as you may need to register your vehicle.
Source: NHS car parking guidance, Department of Health and Social Care (updated 29 March 2022), checked 15 November 2026.
Facilities
We do not have details of step-free access, parking or other facilities here yet. If you need them, contact the hospital before you go.
Visiting
Visiting times
Visiting times vary by ward, so check in advance in the trust's ward directory or by phoning the hospital and asking for the ward.
From the hospital's visiting page, checked 15 November 2026.
Visiting times and rules can change, for example during outbreaks. Check the hospital's own pages before you go:
Links found on the hospital's official website, checked 18 October 2026.
Book, change or complain
- Book or manage your first outpatient appointment
- Patient advice (PALS) and other contact details
- This hospital on the NHS website
- Manage your referral (NHS e-Referral Service)
- What the Patient Advice and Liaison Service (PALS) does
- Read inspection reports (CQC)
- Get an email when CQC inspects this hospital
- Tell CQC about your care
- Find your local Healthwatch
About this hospital
| Provider | Epsom and St Helier University Hospitals NHS Trust |
|---|---|
| Type | NHS hospital |
| NHS or private | NHS |
| Local authority | Sutton |
More details
| NHS organisation code | RVR05 |
|---|---|
| CQC location ID | RVR05 |
Official website: St Helier Hospital and Queen Mary's Hospital for Children website
Hospital services
CQC lists these regulated service types at this location:
- Ambulances
- Diagnosis/screening
- Doctors/GPs
- Hospital
Service types are regulatory categories, not a full list of departments. Being registered for a service does not always mean it is running now. Check with the hospital.
Regulation and quality
This location is registered with the Care Quality Commission (CQC). The latest published ratings are below.
| Area | Rating | Published |
|---|---|---|
| Overall | Requires improvement | 11 June 2026 |
| Caring | Good | 11 June 2026 |
| Effective | Good | 11 June 2026 |
| Responsive | Good | 11 June 2026 |
| Safe | Requires improvement | 11 June 2026 |
| Well-led | Requires improvement | 11 June 2026 |
Read the CQC report for St Helier Hospital and Queen Mary's Hospital for Children
Frequently asked questions
What is the telephone number for St Helier Hospital and Queen Mary's Hospital for Children?
Telephone: 020 8296 2000.
Is there parking at St Helier Hospital and Queen Mary's Hospital for Children?
Parking spaces are limited. Car parking is pay and display or pay by phone: buy a ticket from the machine near the visitors' car parking bays (coins only) or pay by card by phone. Checked 15 November 2026.
What are the visiting hours at St Helier Hospital and Queen Mary's Hospital for Children?
Visiting times vary by ward, so check in advance in the trust's ward directory or by phoning the hospital and asking for the ward. Checked 15 November 2026; wards can change their times, so check before you go.
What is the CQC rating of St Helier Hospital and Queen Mary's Hospital for Children?
The latest overall CQC rating is Requires improvement, published 11 June 2026.
Nearby hospitals
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About 2.6 miles away
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Distances are straight-line estimates from postcode locations.
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Printed from https://ukhospitals.uk/hospital/st-helier-hospital-and-queen-marys-hospital-for-children/ on 15 November 2026.