This notice explains what personal information UK Hospitals collects, why, and your rights.
UK Hospitals is an independent website run by David Young, an individual based in the United Kingdom. David Young is the data controller for the personal information described in this notice. Contact: [email protected].
What we collect
- When you browse: our servers and our network provider, Cloudflare, keep basic logs (IP address, browser type, pages visited and time) to keep the site running and secure. We keep these for no longer than 30 days.
- Visitor statistics: we use Cloudflare Web Analytics to count page views and measure how quickly pages load. It does not use cookies or local storage and does not build a profile of you; Cloudflare processes your IP address briefly to produce the counts. See the Cloudflare Web Analytics page.
- Google Analytics (only if you accept analytics cookies): Google receives your IP address, browser and device details, the pages you visit on this site and which main buttons you use (such as Call, Directions, Search or Use my location), and sets the cookies listed on our cookies page. We do not send Google the phone number you call, your postcode or anything you type into forms, and we do not use Google Analytics for advertising. You can change your choice at any time on the cookies page. See the Google privacy policy.
- Microsoft Clarity (only if you accept analytics cookies): Microsoft receives your IP address, browser and device details and how you use our pages (clicks, scrolling and mouse movement), which we can watch back as anonymous session replays. Text you type into the site, such as a postcode or a report, is hidden from Clarity, and we do not use it for advertising. See the Microsoft privacy statement.
- When you search by postcode or use your location: the postcode or location is used only in your browser to sort results or show it on the map. It is not sent to us or stored.
- When you report something wrong on a page: what you write, and your email address if you choose to give it, so we can reply.
- Saved places and My health card: if you save places or fill in “My health card” (your GP surgery, pharmacy, dentist and emergency contact), these details are kept only in your browser on your device, using local storage. They are not sent to us or to anyone else, and we cannot see them. They stay until you remove them or clear your browser’s site data. Anyone who uses the same device and browser can see them. The contacts file (vCard), QR code and printable card are made in your browser; nothing is uploaded.
- “Was this page useful?”: if you answer, we keep the page address, your answer and any comment you write. Your IP address is used for a short time to stop automated abuse and is not stored with your answer. Please do not include personal or health information in comments.
- Offline use: to let the finder and your saved places work without a connection, your browser keeps a copy of some of our pages and files on your device (a service worker cache). It contains no personal information.
Maps
The maps on facility pages, region pages and in the finder are drawn from Ordnance Survey open map data kept on our own website. No map company receives your IP address or the area of the map you look at, and the maps set no cookies. The “Get directions” and “Directions” links open Google Maps only if you press them; Google then handles that request under the Google privacy policy. We do not send your postcode or location to Google.
We do not ask for, and you should not send us, information about your health.
Why we use it (lawful basis)
- Running and securing the site: legitimate interests.
- Visitor statistics: legitimate interests (understanding which pages are used and keeping the site fast).
- Google Analytics and Microsoft Clarity: your consent, given in the cookie banner. You can withdraw it at any time on the cookies page.
- Answering a report you send us: legitimate interests.
- “Was this page useful?” answers and comments: legitimate interests (improving the site).
- Maps: they come from our own website and use no personal information (see cookies).
Who we share it with
Our network and security provider Cloudflare, which processes data for us under contract. If you press a directions link, Google Maps receives that request under its own privacy policy. If you accept analytics cookies, Google and Microsoft process the analytics data for us. We do not sell personal information.
How long we keep it
Server logs: up to 30 days. Reports you send us: until the change is checked, and no longer than 12 months. “Was this page useful?” answers and comments: up to 12 months. Google Analytics data (only if you accepted analytics cookies): 2 months, then Google deletes it. Microsoft Clarity data: up to 13 months; session replays 30 days unless we keep a specific one.
Your rights
You can ask to see, correct or delete your personal information, or object to how we use it. Email [email protected]. If you are unhappy with our answer you can complain to the Information Commissioner’s Office (ico.org.uk, 0303 123 1113).
Last updated: 25 October 2026.