Queen Charlottes and Chelsea Hospital
Specialist NHS hospital · Hammersmith and Fulham
Queen Charlottes and Chelsea Hospital is a specialist NHS hospital in Hammersmith and Fulham, London, run by Imperial College Healthcare NHS Trust. See whether it has an A&E, its phone number, visiting and how to get there.
At a glance
- A&E
- No A&E department
- Planned care wait
- Half waited less than 11 weeks (whole trust)
- CQC rating
- Outstanding (published 20 July 2023)
- Telephone
- 020 3313 1111
Information checked 16 October 2026.
Urgent help
Call 999 or go to A&E if someone is seriously ill or injured, or their life is at risk. For urgent help that is not an emergency, use NHS 111 online or call 111.
Waiting times at Imperial College Healthcare NHS Trust
These figures are for the whole trust, which runs 5 hospitals listed on this site, not just Queen Charlottes and Chelsea Hospital. Waits at this hospital may be shorter or longer.
Other hospitals in this trust:
A&E: time spent in A&E
57.3% of people who went to the trust’s major A&E departments in September 2026 were admitted, transferred or discharged within 4 hours.
12,877 attendances. England average for major A&E departments: 60.6%. Queen Charlottes and Chelsea Hospital does not have an A&E department: this figure is for the trust’s other hospitals. In an emergency, go to the nearest A&E or call 999.
Compare A&E waiting times at other hospitals.
Waiting for planned treatment
These are people who were still waiting at the end of August 2026 for non-urgent treatment led by a consultant, counted from the referral. The table shows the trust’s 5 specialties with the most people waiting. “Half waited less than” is the median wait. The NHS maximum waiting time for non-urgent, consultant-led treatment is 18 weeks.
| Specialty | People waiting | Half waited less than | 92 in 100 waited less than | Waiting under 18 weeks |
|---|---|---|---|---|
| Cardiology | 8,178 | 12 weeks | 34 weeks | 66.9% |
| Ear, nose and throat | 7,917 | 13 weeks | 37 weeks | 62.4% |
| Gynaecology | 7,045 | 9.5 weeks | 33 weeks | 73.2% |
| Ophthalmology | 5,384 | 9.6 weeks | 29 weeks | 75.7% |
| Dermatology | 4,138 | 10 weeks | 30 weeks | 71.7% |
| All specialties | 84,317 | 11 weeks | 33 weeks | 70.4% |
Show all 19 specialties at this trust
| Specialty | People waiting | Half waited less than | 92 in 100 waited less than | Waiting under 18 weeks |
|---|---|---|---|---|
| Children's services (paediatrics) | 4,075 | 8.4 weeks | 23 weeks | 85.2% |
| Urology | 3,516 | 15 weeks | 38 weeks | 57.8% |
| Trauma and orthopaedics | 3,213 | 13 weeks | 35 weeks | 64.5% |
| Neurology | 3,169 | 12 weeks | 32 weeks | 64% |
| Neurosurgery | 3,015 | 15 weeks | 36 weeks | 55.8% |
| Gastroenterology | 2,763 | 7.9 weeks | 18 weeks | 92.4% |
| General surgery | 2,229 | 15 weeks | 39 weeks | 58.6% |
| Respiratory medicine | 2,215 | 9.1 weeks | 24 weeks | 81.5% |
| Plastic surgery | 2,039 | 16 weeks | 38 weeks | 57.3% |
| Oral surgery | 669 | 9.5 weeks | 24 weeks | 81.2% |
| Cardiothoracic surgery | 661 | 11 weeks | 32 weeks | 71.7% |
| Rheumatology | 613 | 7.6 weeks | 25 weeks | 86% |
| Elderly medicine | 208 | 6.7 weeks | 29 weeks | 81.7% |
| General internal medicine | 92 | 8.8 weeks | 15 weeks | 94.6% |
If your GP refers you, in most cases you have the legal right to choose which hospital you go to for your first appointment. Compare waiting times at hospitals near you.
Source: NHS England, Consultant-led Referral to Treatment Waiting Times (August 2026, published 8 October 2026) and A&E Attendances and Emergency Admissions (September 2026). Official statistics for the trust as a whole. Contains public sector information licensed under the Open Government Licence v3.0. Open Government Licence.
Opening times
Opening days and times
This hospital does not have an A&E department. Wards are staffed 24 hours a day for patients staying in hospital.
Outpatient clinics, tests and scans run at set times. Your appointment letter or text message tells you when and where to go.
Visiting information on the hospital website
A&E status: NHS England emergency care data (Emergency Care Data Set, August 2026).
Appointments and access
First outpatient appointments
To see a specialist at an NHS hospital, you usually need a referral, for example from your GP, dentist or optometrist.
In most cases you have the right to choose which hospital you are referred to for your first outpatient appointment.
Your referral is usually booked through the NHS e-Referral Service. You can then manage it in the NHS App or on the NHS website.
Some services let you refer yourself, such as maternity care.
If you already have an appointment, use the phone number on your appointment letter.
Contact the hospital to book or to ask about appointments.
Contact
Main telephone
Telephone: 020 3313 1111
Contact the hospital to book or to ask about appointments.
Location and travel
Address and map
Queen Charlottes and Chelsea Hospital
Du Cane Road
London
W12 0AE
Find care near here
Contains OS data © Crown copyright and database right 2026. Station locations: Powered by TfL Open Data.
Public transport and parking
Links found on the official website, checked 19 October 2026.
Getting here by public transport
Nearest station:
- East Acton about 8 minutes' walkUnderground (Central)No step-free access from street to platform.
Nearest bus stop: Wulfstan Street (Stop A, towards Ladbroke Grove or Shepherd's Bush), about 4 minutes' walk. Routes 7, 70, 72, 272, N7 and N72.
Other bus routes from stops within about 7 minutes' walk: 95.
Plan your journey with TfL (opens the Transport for London website)
Step-free information is from TfL (data dated 20 October 2026) and covers the route from the street to the platform, not always onto the train. Lifts can be out of service: check TfL lift and station closures before you travel. Walking times are estimates from the straight-line distance to the hospital's postcode; stations and bus routes as listed by TfL on 22 October 2026. Powered by TfL Open Data. Contains OS data © Crown copyright and database rights 2016 and Geomni UK Map data © and database rights [2019].
Facilities
We do not have details of step-free access, parking or other facilities here yet. If you need them, contact the hospital before you go.
Visiting
Visiting times and rules can change, for example during outbreaks. Check the hospital's own pages before you go:
Links found on the hospital's official website, checked 19 October 2026.
Book, change or complain
- Book or manage your first outpatient appointment
- Patient advice (PALS) and other contact details
- This hospital on the NHS website
- Manage your referral (NHS e-Referral Service)
- What the Patient Advice and Liaison Service (PALS) does
- Read inspection reports (CQC)
- Get an email when CQC inspects this hospital
- Tell CQC about your care
- Find your local Healthwatch
About this hospital
| Provider | Imperial College Healthcare NHS Trust |
|---|---|
| Type | Specialist NHS hospital |
| NHS or private | NHS |
| Local authority | Hammersmith and Fulham |
More details
| NHS organisation code | RYJ04 |
|---|---|
| CQC location ID | RYJ04 |
Official website: Queen Charlottes and Chelsea Hospital website
Hospital services
CQC lists these regulated service types at this location:
- Hospital
Service types are regulatory categories, not a full list of departments. Being registered for a service does not always mean it is running now. Check with the hospital.
Regulation and quality
This location is registered with the Care Quality Commission (CQC). The latest published ratings are below.
| Area | Rating | Published |
|---|---|---|
| Overall | Outstanding | 20 July 2023 |
| Caring | Outstanding | 23 July 2019 |
| Effective | Good | 23 July 2019 |
| Responsive | Outstanding | 23 July 2019 |
| Safe | Good | 20 July 2023 |
| Well-led | Good | 20 July 2023 |
Some areas were last rated in an earlier inspection, so the dates differ.
Read the CQC report for Queen Charlottes and Chelsea Hospital
Frequently asked questions
What is the telephone number for Queen Charlottes and Chelsea Hospital?
Telephone: 020 3313 1111.
What is the CQC rating of Queen Charlottes and Chelsea Hospital?
The latest overall CQC rating is Outstanding, published 20 July 2023.
Nearby hospitals
A&E open 24 hours
Fulham Palace Road, London, W6 8RF
About 2.3 miles away
Distances are straight-line estimates from postcode locations.
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Printed from https://ukhospitals.uk/hospital/queen-charlottes-and-chelsea-hospital/ on 13 November 2026.