The Willaston Surgery
NHS GP surgery · Willaston
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Today is a bank holiday: opening times may be different. Call before you go.
The Willaston Surgery is an NHS GP surgery in Willaston, Cheshire West and Chester. See its opening times, phone number, how to register and how to get there.
At a glance
- Type
- NHS GP surgery
- Reception opening times
- Monday to Friday 8am to 6:30pm; Saturday and Sunday closed (see Opening times for bank holidays)
- New patients
- Accepting new patients (see Appointments and access)
- Address
- Horseshoe Health Centre, 57 Hooton Road, Willaston, Neston, CH64 1SG
- Telephone
- 0151 327 4593
- CQC rating
- Not Rated
- Information checked
- 16 October 2026
Urgent help
When the surgery is closed, use NHS 111 online or call 111 for urgent help. Call 999 in an emergency.
Opening times
Reception opening times
Show as a table
| Days | Reception open |
|---|---|
| Monday to Friday | 8am to 6:30pm |
| Saturday and Sunday | Closed |
These are the times the surgery's reception is open. Appointment times can be different.
The surgery last confirmed these times on the NHS website in 2022, more than 3 years ago. Call the surgery to check before you go.
Opening times may be different on bank holidays. Check with the surgery before you travel.
Source: NHS website profile for this surgery, opening times last confirmed by the surgery on 26 October 2022.
Appointments and access
Registering as a new patient
The surgery says on the NHS website that it is accepting new patients.
You can usually only register with a GP surgery whose practice area covers where you live. Ask the surgery to check.
Register with this surgery on the NHS website
You can also register through the surgery's website, by phone, by email or by collecting a form at the surgery.
Source: NHS website profile for this surgery. Registration information checked on 25 October 2026.
Contact the surgery to book or to ask about appointments.
Contact
Main telephone
Telephone: 0151 327 4593
Contact the surgery to book or to ask about appointments.
Location and travel
Address and map
The Willaston Surgery
Horseshoe Health Centre
57 Hooton Road
Willaston
Neston
CH64 1SG
Find care near here
Contains OS data © Crown copyright and database right 2026.
Public transport and parking
- Car parking
Getting here by public transport
There is no station within 1 km. The nearest station is:
- Hooton about 24 minutes' walkNational Rail
Nearest bus stop: Change Lane, Hooton Road, about 2 minutes' walk.
Public transport directions (opens Google Maps)
Walking times are estimates from the straight-line distance to the GP surgery. Stations and bus stops are from the National Public Transport Access Nodes (NaPTAN), Department for Transport, 26 October 2026. NaPTAN does not list which routes call at each stop: check the operator or a journey planner before you travel, especially if you need step-free access. Contains public sector information licensed under the Open Government Licence v3.0.
This list has not been updated on the NHS website for over 2 years, so it may be out of date. Check with the surgery if you need a facility.
Source: NHS website (nhs.uk) profile for this surgery. Facilities last updated on the NHS website on 4 July 2018.
Facilities
Accessibility
- Disabled parking
- Disabled toilet
- Wheelchair access
- Step-free access
Children and families
- Baby changing facility
This list has not been updated on the NHS website for over 2 years, so it may be out of date. Check with the surgery if you need a facility.
Source: NHS website (nhs.uk) profile for this surgery. Facilities last updated on the NHS website on 4 July 2018.
About this GP surgery
| Type | NHS GP surgery |
|---|---|
| NHS or private | Provides NHS services under contract |
| Local authority | Cheshire West and Chester |
| NHS organisation code | Y04664 |
| CQC location ID | RXAG4 |
Official website: The Willaston Surgery website
Practice size and appointments
| Measure | This practice | Period | North West median |
|---|---|---|---|
| Registered patients | 4,310 | October 2026 | – |
| Fully qualified GPs (full-time equivalent) | 1.6 | August 2026 | – |
| Registered patients per full-time-equivalent GP | 2,705 | August 2026 | 2,097 |
| Appointments that were face to face | 74% | June 2026 to August 2026 | 65% |
| Appointments on the day they were booked | 37% | June 2026 to August 2026 | – |
| Appointments within 2 weeks of booking | 82% | June 2026 to August 2026 | 84% |
The GP numbers for this practice were partly or fully estimated by NHS England.
Appointment figures are experimental statistics. Practices record appointments in different ways, so use them as background for the period shown, not to compare practices.
Source: NHS England, Patients Registered at a GP Practice, General Practice Workforce and Appointments in General Practice. Contains public sector information licensed under the Open Government Licence v3.0.
GP services
Online services
Most GP surgeries in England let you order repeat prescriptions, book some appointments and see your GP health record online, for example in the NHS App. Ask the surgery which online services it offers.
Regulation and quality
This location is registered with the Care Quality Commission (CQC). The latest published ratings are below.
| Area | Rating | Published |
|---|---|---|
| Overall | Not Rated | date not stated by the source |
| Caring | Not Rated | date not stated by the source |
| Effective | Not Rated | date not stated by the source |
| Responsive | Not Rated | date not stated by the source |
| Safe | Not Rated | date not stated by the source |
| Well-led | Not Rated | date not stated by the source |
Read the CQC report for The Willaston Surgery
What patients say about this practice
GP Patient Survey 2026: 124 patients answered (41% of those asked). The survey ran from January to April 2026.
| Survey question | This practice | Likely range | NHS North West region average | Compared with NHS North West region |
|---|---|---|---|---|
| Easy to get through on the phone | 59% | 54% to 64% | 60% | Similar to the NHS North West region average |
| Overall experience of the practice was good | 77% | 73% to 81% | 79% | Similar to the NHS North West region average |
More survey results
| Survey question | This practice | Likely range | NHS North West region average | Compared with NHS North West region |
|---|---|---|---|---|
| Reception and admin team were helpful | 80% | 75% to 84% | 86% | Below the NHS North West region average |
| Easy to contact the practice using its website | 40% | 30% to 50% | 58% | Below the NHS North West region average |
| Offered a choice of time or day for an appointment | 54% | 48% to 60% | 58% | Similar to the NHS North West region average |
| Wait for an appointment was about right | 74% | 69% to 78% | 72% | Similar to the NHS North West region average |
How to read this: these are estimates from a sample of registered patients, so each result has a likely range (a 95% confidence interval). ‘Similar’ means the likely range includes the NHS North West region average. The results are not a ranking, and differences between nearby practices are often within the margin of error.
Source: GP Patient Survey 2026, Ipsos on behalf of NHS England (published 9 July 2026). Contains public sector information licensed under the Open Government Licence v3.0. ukhospitals.uk is independent and not affiliated with the NHS. Find full results on the GP Patient Survey website (practice code Y04664).
Frequently asked questions
When is The Willaston Surgery open?
See the opening times table on this page. The hours do not include bank holidays.
What is the telephone number for The Willaston Surgery?
Telephone: 0151 327 4593.
Is The Willaston Surgery accepting new patients?
The surgery says on the NHS website that it is accepting new patients. You can usually only register with a surgery whose practice area covers where you live.
What is the CQC rating of The Willaston Surgery?
CQC has not given it an overall rating (CQC lists it as “Not Rated”).
Nearby GP surgeries
GP surgeries usually only register people who live in their practice area. Check that a surgery covers your address before you apply.
Eastham Group Practice, KJ Bush
47 Bridle Road, Wirral, CH62 6EE
Telephone: 0151 327 1391
About 2.2 miles away
14-18 Liverpool Road, Neston, CH64 3RA
Telephone: 0151 336 4121
About 2.7 miles away
Distances are straight-line estimates from postcode locations.
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Printed from https://ukhospitals.uk/gp-surgery/the-willaston-surgery/ on 12 November 2026.