Royal Stoke University Hospital
NHS hospital · Stoke-on-Trent
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Royal Stoke University Hospital is an NHS hospital in Stoke-on-Trent, run by University Hospitals of North Midlands NHS Trust. See whether it has an A&E, its phone number, visiting and how to get there.
At a glance
- A&E
- A&E open 24 hours
- Planned care wait
- Half waited less than 14 weeks (whole trust)
- CQC rating
- Requires improvement (published 10 April 2025)
- Telephone
- 01782 715444
Information checked 16 October 2026.
Urgent help
Call 999 or go to A&E if someone is seriously ill or injured, or their life is at risk. For urgent help that is not an emergency, use NHS 111 online or call 111.
Waiting times at University Hospitals of North Midlands NHS Trust
These figures are for the whole trust, which runs 2 hospitals listed on this site, not just Royal Stoke University Hospital. Waits at this hospital may be shorter or longer.
Other hospitals in this trust:
A&E: time spent in A&E
45.2% of people who went to the trust’s major A&E departments in September 2026 were admitted, transferred or discharged within 4 hours.
15,769 attendances. England average for major A&E departments: 60.6%. In an emergency, go to the nearest A&E or call 999.
Compare A&E waiting times at other hospitals.
Waiting for planned treatment
These are people who were still waiting at the end of August 2026 for non-urgent treatment led by a consultant, counted from the referral. The table shows the trust’s 5 specialties with the most people waiting. “Half waited less than” is the median wait. The NHS maximum waiting time for non-urgent, consultant-led treatment is 18 weeks.
| Specialty | People waiting | Half waited less than | 92 in 100 waited less than | Waiting under 18 weeks |
|---|---|---|---|---|
| General surgery | 9,722 | 13 weeks | 44 weeks | 60% |
| Neurology | 6,755 | 18 weeks | 41 weeks | 50.9% |
| Ophthalmology | 6,367 | 16 weeks | 46 weeks | 55.5% |
| Gynaecology | 5,659 | 17 weeks | 47 weeks | 52.2% |
| Gastroenterology | 5,658 | 14 weeks | 33 weeks | 62% |
| All specialties | 75,383 | 14 weeks | 42 weeks | 60% |
Show all 17 specialties at this trust
| Specialty | People waiting | Half waited less than | 92 in 100 waited less than | Waiting under 18 weeks |
|---|---|---|---|---|
| Trauma and orthopaedics | 5,210 | 17 weeks | 45 weeks | 51.5% |
| Cardiology | 5,200 | 12 weeks | 41 weeks | 63% |
| Respiratory medicine | 4,997 | 12 weeks | 27 weeks | 71.5% |
| Urology | 4,503 | 14 weeks | 41 weeks | 58.4% |
| Ear, nose and throat | 4,212 | 15 weeks | 49 weeks | 55.9% |
| Oral surgery | 4,206 | 18 weeks | 48 weeks | 49.5% |
| Children's services (paediatrics) | 1,629 | 6.9 weeks | 37 weeks | 79.1% |
| Dermatology | 1,475 | 7.9 weeks | 28 weeks | 77.9% |
| Plastic surgery | 1,308 | 8.6 weeks | 32 weeks | 75.7% |
| Neurosurgery | 592 | 14 weeks | 42 weeks | 58.6% |
| Cardiothoracic surgery | 224 | 11 weeks | 30 weeks | 73.7% |
| Elderly medicine | 49 | 4.5 weeks | 14 weeks | 98% |
If your GP refers you, in most cases you have the legal right to choose which hospital you go to for your first appointment. Compare waiting times at hospitals near you.
Source: NHS England, Consultant-led Referral to Treatment Waiting Times (August 2026, published 8 October 2026) and A&E Attendances and Emergency Admissions (September 2026). Official statistics for the trust as a whole. Contains public sector information licensed under the Open Government Licence v3.0. Open Government Licence.
Procedures at this hospital
Published figures for Royal Stoke University Hospital from national audits and NHS statistics, from the UK Hospitals Guide. Each guide page explains what the figures mean and compares hospitals in the West Midlands. This is not a ranking.
Figures for this hospital
- Hip replacement
834Joint replacements, all joints, 2025 (NJR)
Middle hospital in the West Midlands: 840.5750 to 999. NJR outlier analysis (90-day mortality and revision rates): Not identified as an outlier - Knee replacement
834Joint replacements, all joints, 2025 (NJR)
Middle hospital in the West Midlands: 840.5750 to 999. NJR outlier analysis (revision rates): Not identified as an outlier - Stroke care
295Stroke patients, January to March 2026 (SSNAP)
Middle hospital in the West Midlands: 188Stroke team. 250 or more. SSNAP level (A is highest, E lowest): Level D
- Emergency bowel surgery (emergency laparotomy) Deaths within 30 days (risk-adjusted): Not published (small numbers)
Figures for the whole trust
These are published for the trust as a whole. The operation may be done at another of its hospitals.
- Bowel cancer surgery Major bowel cancer operations, 2024 (NBOCA): 200 or more (349). Deaths within 90 days of surgery (adjusted): 4.8%
- Prostate cancer surgery (radical prostatectomy) Men having a radical prostatectomy (NPCA): 100 to 149 (149). Emergency readmission within 90 days (adjusted): 22.7%
- Lung cancer surgery People having lung cancer surgery, 2024 (NLCA): fewer than 200 (170). Deaths within 90 days of surgery (adjusted): 1.3%
- Breast cancer surgery Women having breast cancer surgery, 2021 to 2023 (NAoPri): 1,000 to 1,499 (1,349). Further operation after breast-conserving surgery (adjusted): 10.1%
- Abdominal aortic aneurysm (AAA) repair Planned (elective) AAA repairs in 2024 (NVR): 50 or more (76). Deaths in hospital after planned repair (adjusted): 1.8%
- Carotid endarterectomy Carotid endarterectomies in 2024 (NVR): 40 to 49 (43). Stroke or death within 30 days (adjusted): 1.4%
- Leg artery bypass and angioplasty (peripheral arterial disease) Leg artery bypass operations in 2024 (NVR): 100 to 149 (140). Deaths in hospital after bypass (adjusted): 2.8%
- Major leg amputation Major leg amputations in 2024 (NVR): 100 or more (118). Deaths in hospital within 30 days (adjusted): 7.3%
- Carpal tunnel release treatments across all the trust’s hospitals: 2,500 or more
- Lumbar decompression (lower back surgery) treatments across all the trust’s hospitals: 1,000 or more
- Coronary artery bypass graft (heart bypass) treatments across all the trust’s hospitals: 3,000 or more
- Coronary angioplasty and stents treatments across all the trust’s hospitals: 3,000 or more
- Varicose vein treatment treatments across all the trust’s hospitals: 3,000 or more
- Inguinal hernia repair treatments across all the trust’s hospitals: 3,000 or more
- Gallbladder removal treatments across all the trust’s hospitals: 2,000 or more
- Haemorrhoid (piles) surgery
- Weight loss surgery
- Cataract surgery treatments across all the trust’s hospitals: 3,000 to 7,499
- Tonsil removal (tonsillectomy) treatments across all the trust’s hospitals: 1,500 to 2,999
- Grommets for glue ear treatments across all the trust’s hospitals: 750 or more
- Hysterectomy treatments across all the trust’s hospitals: 2,000 to 2,999
- Giving birth and caesarean section treatments across all the trust’s hospitals: 5,000 or more
- Prostate surgery for an enlarged prostate (TURP)
- Kidney stone treatment
Sources: national clinical audits (NJR, NHFD, NELA, SSNAP, NATCAN, NVR) and NHS England statistics, under the Open Government Licence or CC BY 4.0. Data updated 26 October 2026.
Opening times
Opening days and times
Hospital wards are staffed 24 hours a day. The A&E department is open 24 hours a day, every day.
Outpatient clinics, tests and scans run at set times. Your appointment letter or text message tells you when and where to go.
See Visiting for visiting times.
Visiting information on the hospital website
A&E status: NHS England emergency care data (Emergency Care Data Set, August 2026).
Appointments and access
First outpatient appointments
To see a specialist at an NHS hospital, you usually need a referral, for example from your GP, dentist or optometrist.
In most cases you have the right to choose which hospital you are referred to for your first outpatient appointment.
Your referral is usually booked through the NHS e-Referral Service. You can then manage it in the NHS App or on the NHS website.
Some services let you refer yourself, such as maternity care.
If you already have an appointment, use the phone number on your appointment letter.
Contact the hospital to book or to ask about appointments.
Contact
Main telephone
Telephone: 01782 715444
Contact the hospital to book or to ask about appointments.
Location and travel
Address and map
Royal Stoke University Hospital
Newcastle Road
Stoke On Trent
ST4 6QG
Find care near here
Contains OS data © Crown copyright and database right 2026.
Public transport and parking
Links found on the official website, checked 24 October 2026.
Getting here by public transport
There is no railway, metro or tram station within 2 km.
Nearest bus stop: Hospital gates, Hilton Road, about 3 minutes' walk.
Public transport directions (opens Google Maps)
Walking times are estimates from the straight-line distance to the hospital. Stations and bus stops are from the National Public Transport Access Nodes (NaPTAN), Department for Transport, 26 October 2026. NaPTAN does not list which routes call at each stop: check the operator or a journey planner before you travel, especially if you need step-free access. Contains public sector information licensed under the Open Government Licence v3.0.
Car parking
There are over 3,000 car parking spaces for patients, relatives and staff, and it can be hard to find a space at busy times such as afternoon visiting. Most car parks are pay on exit: pay at a machine (entering your registration) or with the APCOA connect app, which adds a 20p administration fee.
Disabled parking is available outside all main buildings, and there are 20 minute drop-off bays. On the number-plate camera car parks, Blue Badge holders register their car with APCOA at the kiosk on the ground floor of the multi-storey car park, for 12 months.
From the hospital's car parking page, checked 15 November 2026. Charges and car park rules can change, so check before you travel.
NHS hospitals in England must offer free car parking to Blue Badge holders who are patients or visitors, outpatients who attend at least 3 times in a month for at least 3 months, the parent or guardian of a child under 18 staying in overnight (7.30pm to 8am, up to 2 vehicles) and staff working night shifts. Ask the hospital how to claim it, as you may need to register your vehicle.
Source: NHS car parking guidance, Department of Health and Social Care (updated 29 March 2022), checked 15 November 2026.
Facilities
We do not have details of step-free access, parking or other facilities here yet. If you need them, contact the hospital before you go.
Visiting
Visiting times
Visiting is described as open and flexible, usually with no more than two visitors at the bedside at any one time; no general ward hours are given. Critical care visiting is 10am-7pm every day, and maternity and children's wards have their own rules.
From the hospital's visiting page, checked 15 November 2026.
Visiting times and rules can change, for example during outbreaks. Check the hospital's own pages before you go:
Links found on the hospital's official website, checked 24 October 2026.
Book, change or complain
- Book or manage your first outpatient appointment
- Patient advice (PALS) and other contact details
- This hospital on the NHS website
- Manage your referral (NHS e-Referral Service)
- What the Patient Advice and Liaison Service (PALS) does
- Read inspection reports (CQC)
- Get an email when CQC inspects this hospital
- Tell CQC about your care
- Find your local Healthwatch
About this hospital
| Provider | University Hospitals of North Midlands NHS Trust |
|---|---|
| Type | NHS hospital |
| NHS or private | NHS |
| Local authority | Stoke-on-Trent |
More details
| NHS organisation code | RJE01 |
|---|---|
| CQC location ID | RJE01 |
Official website: Royal Stoke University Hospital website
Hospital services
CQC lists these regulated service types at this location:
- Community services - Healthcare
- Dentist
- Diagnosis/screening
- Hospice
- Hospital
- Long-term conditions
- Rehabilitation (illness/injury)
- Urgent care centres
Service types are regulatory categories, not a full list of departments. Being registered for a service does not always mean it is running now. Check with the hospital.
Regulation and quality
This location is registered with the Care Quality Commission (CQC). The latest published ratings are below.
| Area | Rating | Published |
|---|---|---|
| Overall | Requires improvement | 10 April 2025 |
| Caring | Outstanding | 10 April 2025 |
| Effective | Good | 10 April 2025 |
| Responsive | Requires improvement | 10 April 2025 |
| Safe | Requires improvement | 10 April 2025 |
| Well-led | Good | 10 April 2025 |
Read the CQC report for Royal Stoke University Hospital
Frequently asked questions
What is the telephone number for Royal Stoke University Hospital?
Telephone: 01782 715444.
Is there parking at Royal Stoke University Hospital?
There are over 3,000 car parking spaces for patients, relatives and staff, and it can be hard to find a space at busy times such as afternoon visiting. Most car parks are pay on exit: pay at a machine (entering your registration) or with the APCOA connect app, which adds a 20p administration fee. Disabled parking is available outside all main buildings, and there are 20 minute drop-off bays. On the number-plate camera car parks, Blue Badge holders register their car with APCOA at the kiosk on the ground floor of the multi-storey car park, for 12 months. Checked 15 November 2026.
What are the visiting hours at Royal Stoke University Hospital?
Visiting is described as open and flexible, usually with no more than two visitors at the bedside at any one time; no general ward hours are given. Critical care visiting is 10am-7pm every day, and maternity and children's wards have their own rules. Checked 15 November 2026; wards can change their times, so check before you go.
What is the CQC rating of Royal Stoke University Hospital?
The latest overall CQC rating is Requires improvement, published 10 April 2025.
Nearby hospitals
A&E, not 24 hours
Weston Road, Stafford, ST16 3SA
About 14.1 miles away
Mental health hospital · No A&E
Hilton Road, Stoke On Trent, ST4 6TH
About 0.2 miles away
Community hospital · No A&E
High Lane, Stoke-on-trent, ST6 7AG
About 3.8 miles away
Mental health hospital · No A&E
Corporation Street, Stafford, ST16 3AG
About 13.9 miles away
Distances are straight-line estimates from postcode locations.
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Printed from https://ukhospitals.uk/hospital/royal-stoke-university-hospital/ on 15 November 2026.