Willow Bank Surgery
NHS GP surgery · Stoke-on-Trent
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Willow Bank Surgery is an NHS GP surgery in Stoke-on-Trent. See its opening times, phone number, how to register and how to get there.
At a glance
- Type
- NHS GP surgery
- Reception opening times
- Monday to Friday 8am to 6:30pm; Saturday and Sunday closed (see Opening times for bank holidays)
- New patients
- Accepting new patients (see Appointments and access)
- Address
- Meir Primary Care Centre, Weston Road, Meir, Stoke-on-Trent, ST3 6AB
- Telephone
- 0300 123 5002
- CQC rating
- Good (published 2 July 2021)
- Information checked
- 16 October 2026
Urgent help
When the surgery is closed, use NHS 111 online or call 111 for urgent help. Call 999 in an emergency.
Opening times
Reception opening times
Show as a table
| Days | Reception open |
|---|---|
| Monday to Friday | 8am to 6:30pm |
| Saturday and Sunday | Closed |
These are the times the surgery's reception is open. Appointment times can be different.
Opening times may be different on bank holidays. Check with the surgery before you travel.
Source: NHS website profile for this surgery, opening times last confirmed by the surgery on 5 September 2026.
Appointments and access
Registering as a new patient
The surgery says on the NHS website that it is accepting new patients.
You can usually only register with a GP surgery whose practice area covers where you live. Ask the surgery to check.
Register with this surgery on the NHS website
You can also register through the surgery's website, by phone, by email or by collecting a form at the surgery.
Source: NHS website profile for this surgery. Registration information checked on 25 October 2026.
Contact the surgery to book or to ask about appointments.
Contact
Main telephone
Telephone: 0300 123 5002
Contact the surgery to book or to ask about appointments.
Location and travel
Address and map
Willow Bank Surgery
Meir Primary Care Centre
Weston Road
Meir
Stoke-on-Trent
ST3 6AB
Find care near here
Contains OS data © Crown copyright and database right 2026.
Public transport and parking
- Bus stop nearby
- Cycle parking
- Free on-site car parking
- Off-site car parking nearby
- Train station nearby
Source: NHS website (nhs.uk) profile for this surgery. Facilities last updated on the NHS website on 5 September 2026.
Getting here by public transport
There is no railway, metro or tram station within 2 km.
Nearest bus stop: Co-op, Weston Road, about 2 minutes' walk.
Public transport directions (opens Google Maps)
Walking times are estimates from the straight-line distance to the GP surgery. Stations and bus stops are from the National Public Transport Access Nodes (NaPTAN), Department for Transport, 26 October 2026. NaPTAN does not list which routes call at each stop: check the operator or a journey planner before you travel, especially if you need step-free access. Contains public sector information licensed under the Open Government Licence v3.0.
Facilities
Accessibility
- Accessible toilets
- Disabled car parking
- Enhanced lighting
- Facilities for assistance dogs
- High-back waiting room chairs
- Step-free access at entrances and exits
- Tactile flooring
- Wheelchair access at entrances and exits
- Wheelchair access throughout
- Audio-descriptive for appointment announcements
- Autism training for staff
- Disability awareness and equality training for staff
- Documents available in Braille
- Documents available in large print
- Hearing loop or induction loop
- Sign language interpreter available in-person
- Sign language interpreter available online
- Translation services
Children and families
- Baby-changing facilities
- Children’s play area
Other facilities
- Free NHS WiFi
- Lift
- Pharmacy
- Toilets
Source: NHS website (nhs.uk) profile for this surgery. Facilities last updated on the NHS website on 5 September 2026.
About this GP surgery
| Type | NHS GP surgery |
|---|---|
| NHS or private | Provides NHS services under contract |
| Local authority | Stoke-on-Trent |
| NHS organisation code | Y02521 |
| CQC location ID | 1-8698878321 |
Official website: Willow Bank Surgery website
Practice size and appointments
| Measure | This practice | Period | West Midlands median |
|---|---|---|---|
| Registered patients | 9,830 | October 2026 | – |
| Fully qualified GPs (full-time equivalent) | 1.0 | August 2026 | – |
| Appointments that were face to face | 57% | June 2026 to August 2026 | 64% |
| Appointments on the day they were booked | 50% | June 2026 to August 2026 | – |
| Appointments within 2 weeks of booking | 86% | June 2026 to August 2026 | 89% |
Appointment figures are experimental statistics. Practices record appointments in different ways, so use them as background for the period shown, not to compare practices.
Source: NHS England, Patients Registered at a GP Practice, General Practice Workforce and Appointments in General Practice. Contains public sector information licensed under the Open Government Licence v3.0.
GP services
Online services
Most GP surgeries in England let you order repeat prescriptions, book some appointments and see your GP health record online, for example in the NHS App. Ask the surgery which online services it offers.
Regulation and quality
This location is registered with the Care Quality Commission (CQC). The latest published ratings are below.
| Area | Rating | Published |
|---|---|---|
| Overall | Good | 2 July 2021 |
| Caring | Good | 2 July 2021 |
| Effective | Good | 2 July 2021 |
| Responsive | Good | 2 July 2021 |
| Safe | Good | 2 July 2021 |
| Well-led | Good | 2 July 2021 |
Read the CQC report for Willow Bank Surgery
What patients say about this practice
GP Patient Survey 2026: 79 patients answered (12% of those asked). The survey ran from January to April 2026.
| Survey question | This practice | Likely range | NHS Midlands region average | Compared with NHS Midlands region |
|---|---|---|---|---|
| Easy to get through on the phone | 60% | 39% to 78% | 55% | Similar to the NHS Midlands region average |
| Overall experience of the practice was good | 70% | 49% to 85% | 76% | Similar to the NHS Midlands region average |
More survey results
| Survey question | This practice | Likely range | NHS Midlands region average | Compared with NHS Midlands region |
|---|---|---|---|---|
| Reception and admin team were helpful | 84% | 63% to 94% | 84% | Similar to the NHS Midlands region average |
| Easy to contact the practice using its website | 32% | 11% to 66% | 55% | Similar to the NHS Midlands region average |
| Offered a choice of time or day for an appointment | 55% | 32% to 76% | 56% | Similar to the NHS Midlands region average |
| Wait for an appointment was about right | 72% | 48% to 87% | 70% | Similar to the NHS Midlands region average |
How to read this: these are estimates from a sample of registered patients, so each result has a likely range (a 95% confidence interval). ‘Similar’ means the likely range includes the NHS Midlands region average. The results are not a ranking, and differences between nearby practices are often within the margin of error.
Source: GP Patient Survey 2026, Ipsos on behalf of NHS England (published 9 July 2026). Contains public sector information licensed under the Open Government Licence v3.0. ukhospitals.uk is independent and not affiliated with the NHS. Find full results on the GP Patient Survey website (practice code Y02521).
Frequently asked questions
When is Willow Bank Surgery open?
See the opening times table on this page. The hours do not include bank holidays.
What is the telephone number for Willow Bank Surgery?
Telephone: 0300 123 5002.
Is Willow Bank Surgery accepting new patients?
The surgery says on the NHS website that it is accepting new patients. You can usually only register with a surgery whose practice area covers where you live.
What is the CQC rating of Willow Bank Surgery?
The latest overall CQC rating is Good, published 2 July 2021.
Nearby GP surgeries
GP surgeries usually only register people who live in their practice area. Check that a surgery covers your address before you apply.
Meir Primary Care Centre, Stoke-on-Trent, ST3 6AB
Telephone: 0300 123 0903
Same site
Meir Primary Care Centre, Stoke-on-Trent, ST3 6AB
Telephone: 0300 790 0169
Same site
Meir Park & Weston Coyney Medical Pract
Meir Park Surgery, Stoke-on-Trent, ST3 7TW
Telephone: 0300 790 0167
About 0.9 miles away
Dunrobin Street Medical Centre
Dunrobin Street, Stoke-on-Trent, ST3 4LL
Telephone: 01782 590040
About 1.2 miles away
Distances are straight-line estimates from postcode locations.
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Printed from https://ukhospitals.uk/gp-surgery/willow-bank-surgery/ on 10 November 2026.