West Pottergate Medical Practice
NHS GP surgery · Norwich
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West Pottergate Medical Practice is an NHS GP surgery in Norwich, Norfolk. See its opening times, phone number, how to register and how to get there.
At a glance
- Type
- NHS GP surgery
- Reception opening times
- Monday to Friday 8am to 1pm and 2pm to 6:30pm; Saturday and Sunday closed (see Opening times for bank holidays)
- New patients
- Accepting new patients (see Appointments and access)
- Address
- The Health Centre, Earlham Rd, Norwich, NR2 4BX
- Telephone
- 01603 513333
- CQC rating
- Good (published 9 December 2019)
- Information checked
- 16 October 2026
Urgent help
When the surgery is closed, use NHS 111 online or call 111 for urgent help. Call 999 in an emergency.
Opening times
Reception opening times
Show as a table
| Days | Reception open |
|---|---|
| Monday to Friday | 8am to 1pm and 2pm to 6:30pm |
| Saturday and Sunday | Closed |
These are the times the surgery's reception is open. Appointment times can be different.
Opening times may be different on bank holidays. Check with the surgery before you travel.
Source: NHS website profile for this surgery, opening times last confirmed by the surgery on 25 October 2024.
Appointments and access
Registering as a new patient
The surgery says on the NHS website that it is accepting new patients.
You can usually only register with a GP surgery whose practice area covers where you live. Ask the surgery to check.
Register with this surgery on the NHS website
You can also register through the surgery's website, by phone, by email or by collecting a form at the surgery.
Source: NHS website profile for this surgery. Registration information checked on 26 October 2026.
Contact the surgery to book or to ask about appointments.
Contact
Main telephone
Telephone: 01603 513333
Contact the surgery to book or to ask about appointments.
Location and travel
Address and map
West Pottergate Medical Practice
The Health Centre
Earlham Rd
Norwich
NR2 4BX
Find care near here
Contains OS data © Crown copyright and database right 2026.
Public transport and parking
- Car parking
- Cycle parking
Source: NHS website (nhs.uk) profile for this surgery. Facilities last updated on the NHS website on 8 April 2025.
Getting here by public transport
There is no station within 1 km. The nearest station is:
- Norwich about 30 minutes' walkNational Rail
Public transport directions (opens Google Maps)
Walking times are estimates from the straight-line distance to the GP surgery. Stations and bus stops are from the National Public Transport Access Nodes (NaPTAN), Department for Transport, 26 October 2026. NaPTAN does not list which routes call at each stop: check the operator or a journey planner before you travel, especially if you need step-free access. Contains public sector information licensed under the Open Government Licence v3.0.
Facilities
Accessibility
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Text relay
- Signing service
- Wheelchair access
- Step-free access
Source: NHS website (nhs.uk) profile for this surgery. Facilities last updated on the NHS website on 8 April 2025.
About this GP surgery
| Type | NHS GP surgery |
|---|---|
| NHS or private | Provides NHS services under contract |
| Local authority | Norwich |
| NHS organisation code | D82106 |
| CQC location ID | 1-10864405075 |
Official website: West Pottergate Medical Practice website
Practice size and appointments
| Measure | This practice | Period | East of England median |
|---|---|---|---|
| Registered patients | 5,836 | October 2026 | – |
| Fully qualified GPs (full-time equivalent) | 2.5 | August 2026 | – |
| Registered patients per full-time-equivalent GP | 2,386 | August 2026 | 2,396 |
| Appointments that were face to face | 81% | June 2026 to August 2026 | 70% |
| Appointments on the day they were booked | 28% | June 2026 to August 2026 | – |
| Appointments within 2 weeks of booking | 57% | June 2026 to August 2026 | 81% |
Appointment figures are experimental statistics. Practices record appointments in different ways, so use them as background for the period shown, not to compare practices.
Source: NHS England, Patients Registered at a GP Practice, General Practice Workforce and Appointments in General Practice. Contains public sector information licensed under the Open Government Licence v3.0.
GP services
Online services
Most GP surgeries in England let you order repeat prescriptions, book some appointments and see your GP health record online, for example in the NHS App. Ask the surgery which online services it offers.
Regulation and quality
This location is registered with the Care Quality Commission (CQC). The latest published ratings are below.
| Area | Rating | Published |
|---|---|---|
| Overall | Good | 9 December 2019 |
| Caring | Good | 24 September 2015 |
| Effective | Good | 9 December 2019 |
| Responsive | Good | 24 September 2015 |
| Safe | Good | 24 September 2015 |
| Well-led | Good | 9 December 2019 |
Some areas were last rated in an earlier inspection, so the dates differ.
Read the CQC report for West Pottergate Medical Practice
What patients say about this practice
GP Patient Survey 2026: 115 patients answered (27% of those asked). The survey ran from January to April 2026.
| Survey question | This practice | Likely range | NHS East of England region average | Compared with NHS East of England region |
|---|---|---|---|---|
| Easy to get through on the phone | 88% | 83% to 92% | 54% | Better than the NHS East of England region average |
| Overall experience of the practice was good | 87% | 82% to 91% | 76% | Better than the NHS East of England region average |
More survey results
| Survey question | This practice | Likely range | NHS East of England region average | Compared with NHS East of England region |
|---|---|---|---|---|
| Reception and admin team were helpful | 92% | 88% to 95% | 84% | Better than the NHS East of England region average |
| Easy to contact the practice using its website | 89% | 84% to 93% | 60% | Better than the NHS East of England region average |
| Offered a choice of time or day for an appointment | 70% | 62% to 77% | 53% | Better than the NHS East of England region average |
| Wait for an appointment was about right | 78% | 72% to 83% | 71% | Better than the NHS East of England region average |
How to read this: these are estimates from a sample of registered patients, so each result has a likely range (a 95% confidence interval). ‘Similar’ means the likely range includes the NHS East of England region average. The results are not a ranking, and differences between nearby practices are often within the margin of error.
Source: GP Patient Survey 2026, Ipsos on behalf of NHS England (published 9 July 2026). Contains public sector information licensed under the Open Government Licence v3.0. ukhospitals.uk is independent and not affiliated with the NHS. Find full results on the GP Patient Survey website (practice code D82106).
Frequently asked questions
When is West Pottergate Medical Practice open?
See the opening times table on this page. The hours do not include bank holidays.
What is the telephone number for West Pottergate Medical Practice?
Telephone: 01603 513333.
Is West Pottergate Medical Practice accepting new patients?
The surgery says on the NHS website that it is accepting new patients. You can usually only register with a surgery whose practice area covers where you live.
What is the CQC rating of West Pottergate Medical Practice?
The latest overall CQC rating is Good, published 9 December 2019.
Nearby GP surgeries
GP surgeries usually only register people who live in their practice area. Check that a surgery covers your address before you apply.
100-102 Westwick Street, Norwich, NR2 4SZ
Telephone: 01603 612481
About 0.3 miles away
St Stephen's Gate Medical Practice
55 Wessex Street, Norwich, NR2 2TJ
Telephone: 01603 228686
About 0.6 miles away
Distances are straight-line estimates from postcode locations.
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Printed from https://ukhospitals.uk/gp-surgery/west-pottergate-medical-practice/ on 10 November 2026.