Quay Lane Surgery
NHS GP surgery · St Germans
Checking opening times…
Today is a bank holiday: opening times may be different. Call before you go.
Quay Lane Surgery is an NHS GP surgery in St Germans, Cornwall. See its opening times, phone number, how to register and how to get there.
At a glance
- Type
- NHS GP surgery
- Reception opening times
- Monday to Friday 8:30am to 1pm and 2pm to 6pm; Saturday and Sunday closed (see Opening times for bank holidays)
- New patients
- Accepting new patients (see Appointments and access)
- Address
- Old Quay Lane, St. Germans, Saltash, PL12 5LH
- Telephone
- 01503 230088
- CQC rating
- Good (published 21 July 2022)
- Information checked
- 16 October 2026
Urgent help
When the surgery is closed, use NHS 111 online or call 111 for urgent help. Call 999 in an emergency.
Opening times
Reception opening times
Show as a table
| Days | Reception open |
|---|---|
| Monday to Friday | 8:30am to 1pm and 2pm to 6pm |
| Saturday and Sunday | Closed |
These are the times the surgery's reception is open. Appointment times can be different.
Opening times may be different on bank holidays. Check with the surgery before you travel.
Source: NHS website profile for this surgery, opening times last confirmed by the surgery on 16 October 2024.
Appointments and access
Registering as a new patient
The surgery says on the NHS website that it is accepting new patients.
You can usually only register with a GP surgery whose practice area covers where you live. Ask the surgery to check.
Register with this surgery on the NHS website
You can also register through the surgery's website, by phone, by email or by collecting a form at the surgery.
Source: NHS website profile for this surgery. Registration information checked on 26 October 2026.
Contact the surgery to book or to ask about appointments.
Contact
Main telephone
Telephone: 01503 230088
Contact the surgery to book or to ask about appointments.
Location and travel
Address and map
Quay Lane Surgery
Old Quay Lane
St. Germans
Saltash
PL12 5LH
Contains OS data © Crown copyright and database right 2026.
Public transport and parking
- Free on-site car parking
- Train station nearby
Source: NHS website (nhs.uk) profile for this surgery. Facilities last updated on the NHS website on 23 September 2025.
Getting here by public transport
Nearest station:
- St Germans about 4 minutes' walkNational Rail
Nearest bus stop: Junction Lower Fairfield Road, Lower Fairfield, about 5 minutes' walk.
Public transport directions (opens Google Maps)
Walking times are estimates from the straight-line distance to the GP surgery. Stations and bus stops are from the National Public Transport Access Nodes (NaPTAN), Department for Transport, 26 October 2026. NaPTAN does not list which routes call at each stop: check the operator or a journey planner before you travel, especially if you need step-free access. Contains public sector information licensed under the Open Government Licence v3.0.
Facilities
Accessibility
- Accessible toilets
- Disabled car parking
- High-back waiting room chairs
- Step-free access at entrances and exits
- Step-free access throughout
- Wheelchair access at entrances and exits
- Wheelchair access throughout
- Hearing loop or induction loop
- Sign language interpreter available online
Children and families
- Baby-changing facilities
- Children’s play area
- Parent and baby room
Other facilities
- Free NHS WiFi
- Toilets
Source: NHS website (nhs.uk) profile for this surgery. Facilities last updated on the NHS website on 23 September 2025.
About this GP surgery
| Type | NHS GP surgery |
|---|---|
| NHS or private | Provides NHS services under contract |
| Local authority | Cornwall |
| NHS organisation code | L82043 |
| CQC location ID | 1-542948998 |
Official website: Quay Lane Surgery website
Practice size and appointments
| Measure | This practice | Period | South West median |
|---|---|---|---|
| Registered patients | 4,636 | October 2026 | – |
| Fully qualified GPs (full-time equivalent) | 3.0 | August 2026 | – |
| Registered patients per full-time-equivalent GP | 1,533 | August 2026 | 1,910 |
| Appointments that were face to face | 64% | June 2026 to August 2026 | 63% |
| Appointments on the day they were booked | 47% | June 2026 to August 2026 | – |
| Appointments within 2 weeks of booking | 77% | June 2026 to August 2026 | 77% |
Appointment figures are experimental statistics. Practices record appointments in different ways, so use them as background for the period shown, not to compare practices.
Source: NHS England, Patients Registered at a GP Practice, General Practice Workforce and Appointments in General Practice. Contains public sector information licensed under the Open Government Licence v3.0.
GP services
Online services
Most GP surgeries in England let you order repeat prescriptions, book some appointments and see your GP health record online, for example in the NHS App. Ask the surgery which online services it offers.
Regulation and quality
This location is registered with the Care Quality Commission (CQC). The latest published ratings are below.
| Area | Rating | Published |
|---|---|---|
| Overall | Good | 21 July 2022 |
| Caring | Good | 22 May 2017 |
| Effective | Good | 21 July 2022 |
| Responsive | Good | 22 May 2017 |
| Safe | Good | 21 July 2022 |
| Well-led | Good | 21 July 2022 |
Some areas were last rated in an earlier inspection, so the dates differ.
Read the CQC report for Quay Lane Surgery
What patients say about this practice
GP Patient Survey 2026: 109 patients answered (42% of those asked). The survey ran from January to April 2026.
| Survey question | This practice | Likely range | NHS South West region average | Compared with NHS South West region |
|---|---|---|---|---|
| Easy to get through on the phone | 98% | 96% to 99% | 60% | Better than the NHS South West region average |
| Overall experience of the practice was good | 98% | 96% to 99% | 80% | Better than the NHS South West region average |
More survey results
| Survey question | This practice | Likely range | NHS South West region average | Compared with NHS South West region |
|---|---|---|---|---|
| Reception and admin team were helpful | 98% | 96% to 99% | 87% | Better than the NHS South West region average |
| Easy to contact the practice using its website | 90% | 83% to 95% | 62% | Better than the NHS South West region average |
| Offered a choice of time or day for an appointment | 88% | 83% to 91% | 59% | Better than the NHS South West region average |
| Wait for an appointment was about right | 95% | 92% to 97% | 69% | Better than the NHS South West region average |
How to read this: these are estimates from a sample of registered patients, so each result has a likely range (a 95% confidence interval). ‘Similar’ means the likely range includes the NHS South West region average. The results are not a ranking, and differences between nearby practices are often within the margin of error.
Source: GP Patient Survey 2026, Ipsos on behalf of NHS England (published 9 July 2026). Contains public sector information licensed under the Open Government Licence v3.0. ukhospitals.uk is independent and not affiliated with the NHS. Find full results on the GP Patient Survey website (practice code L82043).
Frequently asked questions
When is Quay Lane Surgery open?
See the opening times table on this page. The hours do not include bank holidays.
What is the telephone number for Quay Lane Surgery?
Telephone: 01503 230088.
Is Quay Lane Surgery accepting new patients?
The surgery says on the NHS website that it is accepting new patients. You can usually only register with a surgery whose practice area covers where you live.
What is the CQC rating of Quay Lane Surgery?
The latest overall CQC rating is Good, published 21 July 2022.
Nearby GP surgeries
GP surgeries usually only register people who live in their practice area. Check that a surgery covers your address before you apply.
Callington Road, Saltash, PL12 6DL
Telephone: 01752 842281
About 3.9 miles away
Distances are straight-line estimates from postcode locations.
Looking for somewhere nearer you?
PharmacyGPDentistA&E and urgent care
Your location stays on your device. We do not send or store it. You can also enter a postcode.
Printed from https://ukhospitals.uk/gp-surgery/quay-lane-surgery/ on 12 November 2026.