Pump Lane Surgery
NHS GP surgery · Gillingham
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Pump Lane Surgery is an NHS GP surgery in Gillingham, Medway. See its opening times, phone number, how to register and how to get there.
At a glance
- Type
- NHS GP surgery
- Reception opening times
- Monday 8:30am to 1pm and 3:30pm to 6:30pm; Tuesday 8:30am to 1pm and 3pm to 6:30pm; Wednesday to Friday 8:30am to 1pm and 3:30pm to 6:30pm; Saturday and Sunday closed (see Opening times for bank holidays)
- New patients
- Accepting new patients (see Appointments and access)
- Address
- 13 Pump Lane, Rainham, Gillingham, ME8 7AA
- Telephone
- 01634 231856
- CQC rating
- Good (published 22 November 2022)
- Information checked
- 16 October 2026
Urgent help
When the surgery is closed, use NHS 111 online or call 111 for urgent help. Call 999 in an emergency.
Opening times
Reception opening times
Show as a table
| Days | Reception open |
|---|---|
| Monday | 8:30am to 1pm and 3:30pm to 6:30pm |
| Tuesday | 8:30am to 1pm and 3pm to 6:30pm |
| Wednesday to Friday | 8:30am to 1pm and 3:30pm to 6:30pm |
| Saturday and Sunday | Closed |
These are the times the surgery's reception is open. Appointment times can be different.
Opening times may be different on bank holidays. Check with the surgery before you travel.
Source: NHS website profile for this surgery, opening times last confirmed by the surgery on 1 November 2024.
Appointments and access
Registering as a new patient
The surgery says on the NHS website that it is accepting new patients.
You can usually only register with a GP surgery whose practice area covers where you live. Ask the surgery to check.
Online registration through the NHS website is paused for this surgery at the moment. You can register through the surgery's website, by phone, by email or by collecting a form at the surgery.
Source: NHS website profile for this surgery. Registration information checked on 26 October 2026.
Contact the surgery to book or to ask about appointments.
Contact
Main telephone
Telephone: 01634 231856
Contact the surgery to book or to ask about appointments.
Location and travel
Address and map
Pump Lane Surgery
13 Pump Lane
Rainham
Gillingham
ME8 7AA
Find care near here
Contains OS data © Crown copyright and database right 2026.
Public transport and parking
- Car parking
Getting here by public transport
There is no station within 1 km. The nearest station is:
- Rainham (Kent) about 25 minutes' walkNational Rail
Nearest bus stop: Pump Lane, London Road, about 2 minutes' walk.
Public transport directions (opens Google Maps)
Walking times are estimates from the straight-line distance to the GP surgery. Stations and bus stops are from the National Public Transport Access Nodes (NaPTAN), Department for Transport, 26 October 2026. NaPTAN does not list which routes call at each stop: check the operator or a journey planner before you travel, especially if you need step-free access. Contains public sector information licensed under the Open Government Licence v3.0.
This list has not been updated on the NHS website for over 2 years, so it may be out of date. Check with the surgery if you need a facility.
Source: NHS website (nhs.uk) profile for this surgery. Facilities last updated on the NHS website on 18 July 2024.
Facilities
Accessibility
- Disabled toilet
- Wheelchair access
This list has not been updated on the NHS website for over 2 years, so it may be out of date. Check with the surgery if you need a facility.
Source: NHS website (nhs.uk) profile for this surgery. Facilities last updated on the NHS website on 18 July 2024.
About this GP surgery
| Type | NHS GP surgery |
|---|---|
| NHS or private | Provides NHS services under contract |
| Local authority | Medway |
| NHS organisation code | G82635 |
| CQC location ID | 1-9413973784 |
Official website: Pump Lane Surgery website
Practice size and appointments
| Measure | This practice | Period | South East median |
|---|---|---|---|
| Registered patients | 2,193 | October 2026 | – |
| Fully qualified GPs (full-time equivalent) | 1.0 | August 2026 | – |
| Registered patients per full-time-equivalent GP | 2,129 | August 2026 | 2,165 |
| Appointments that were face to face | 62% | June 2026 to August 2026 | 62% |
| Appointments on the day they were booked | 47% | June 2026 to August 2026 | – |
| Appointments within 2 weeks of booking | 91% | June 2026 to August 2026 | 81% |
Appointment figures are experimental statistics. Practices record appointments in different ways, so use them as background for the period shown, not to compare practices.
Source: NHS England, Patients Registered at a GP Practice, General Practice Workforce and Appointments in General Practice. Contains public sector information licensed under the Open Government Licence v3.0.
GP services
Online services
Most GP surgeries in England let you order repeat prescriptions, book some appointments and see your GP health record online, for example in the NHS App. Ask the surgery which online services it offers.
Regulation and quality
This location is registered with the Care Quality Commission (CQC). The latest published ratings are below.
| Area | Rating | Published |
|---|---|---|
| Overall | Good | 22 November 2022 |
| Caring | Good | 24 March 2022 |
| Effective | Good | 22 November 2022 |
| Responsive | Good | 24 March 2022 |
| Safe | Good | 22 November 2022 |
| Well-led | Good | 22 November 2022 |
Some areas were last rated in an earlier inspection, so the dates differ.
Read the CQC report for Pump Lane Surgery
What patients say about this practice
GP Patient Survey 2026: 94 patients answered (34% of those asked). The survey ran from January to April 2026.
| Survey question | This practice | Likely range | NHS South East region average | Compared with NHS South East region |
|---|---|---|---|---|
| Easy to get through on the phone | 86% | 84% to 88% | 53% | Better than the NHS South East region average |
| Overall experience of the practice was good | 95% | 93% to 96% | 76% | Better than the NHS South East region average |
More survey results
| Survey question | This practice | Likely range | NHS South East region average | Compared with NHS South East region |
|---|---|---|---|---|
| Reception and admin team were helpful | 100% | 100% to 100% | 84% | Better than the NHS South East region average |
| Easy to contact the practice using its website | 80% | 76% to 84% | 56% | Better than the NHS South East region average |
| Offered a choice of time or day for an appointment | 64% | 61% to 67% | 53% | Better than the NHS South East region average |
| Wait for an appointment was about right | 86% | 84% to 88% | 68% | Better than the NHS South East region average |
How to read this: these are estimates from a sample of registered patients, so each result has a likely range (a 95% confidence interval). ‘Similar’ means the likely range includes the NHS South East region average. The results are not a ranking, and differences between nearby practices are often within the margin of error.
Source: GP Patient Survey 2026, Ipsos on behalf of NHS England (published 9 July 2026). Contains public sector information licensed under the Open Government Licence v3.0. ukhospitals.uk is independent and not affiliated with the NHS. Find full results on the GP Patient Survey website (practice code G82635).
Frequently asked questions
When is Pump Lane Surgery open?
See the opening times table on this page. The hours do not include bank holidays.
What is the telephone number for Pump Lane Surgery?
Telephone: 01634 231856.
Is Pump Lane Surgery accepting new patients?
The surgery says on the NHS website that it is accepting new patients. You can usually only register with a surgery whose practice area covers where you live.
What is the CQC rating of Pump Lane Surgery?
The latest overall CQC rating is Good, published 22 November 2022.
Nearby GP surgeries
GP surgeries usually only register people who live in their practice area. Check that a surgery covers your address before you apply.
52 Eastcourt Lane, Gillingham, ME8 6EY
Telephone: 01634 232144
About 0.5 miles away
Maidstone Road Rainham Surgery
53a-53b Maidstone Road, Gillingham, ME8 0DP
Telephone: 01634 231423
About 0.6 miles away
2 Thames Avenue, Gillingham, ME8 9BW
Telephone: 01634 360486
About 0.7 miles away
Distances are straight-line estimates from postcode locations.
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Printed from https://ukhospitals.uk/gp-surgery/pump-lane-surgery/ on 12 November 2026.