Norfolk Street Surgery
NHS GP surgery · Stoke-on-Trent
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Norfolk Street Surgery is an NHS GP surgery in Stoke-on-Trent. See its opening times, phone number, how to register and how to get there.
At a glance
- Type
- NHS GP surgery
- Reception opening times
- Monday to Friday 8am to 6:30pm; Saturday and Sunday closed (see Opening times for bank holidays)
- New patients
- Accepting new patients (see Appointments and access)
- Address
- Norfolk Street, Shelton, Stoke-on-Trent, ST1 4PB
- Telephone
- 01782 917990
- CQC rating
- Good (published 16 October 2025)
- Information checked
- 16 October 2026
Urgent help
When the surgery is closed, use NHS 111 online or call 111 for urgent help. Call 999 in an emergency.
Opening times
Reception opening times
Show as a table
| Days | Reception open |
|---|---|
| Monday to Friday | 8am to 6:30pm |
| Saturday and Sunday | Closed |
These are the times the surgery's reception is open. Appointment times can be different.
Opening times may be different on bank holidays. Check with the surgery before you travel.
Source: NHS website profile for this surgery, opening times last confirmed by the surgery on 19 March 2026.
Appointments and access
Registering as a new patient
The surgery says on the NHS website that it is accepting new patients.
You can usually only register with a GP surgery whose practice area covers where you live. Ask the surgery to check.
Register with this surgery on the NHS website
You can also register through the surgery's website, by phone, by email or by collecting a form at the surgery.
Source: NHS website profile for this surgery. Registration information checked on 25 October 2026.
Contact the surgery to book or to ask about appointments.
Contact
Main telephone
Telephone: 01782 917990
Contact the surgery to book or to ask about appointments.
Location and travel
Address and map
Norfolk Street Surgery
Norfolk Street
Shelton
Stoke-on-Trent
ST1 4PB
Find care near here
Contains OS data © Crown copyright and database right 2026.
Public transport and parking
Getting here by public transport
Nearest station:
- Stoke-on-Trent about 15 minutes' walkNational Rail
Nearest bus stop: Cauldon campus, Stoke Road, about 3 minutes' walk.
Public transport directions (opens Google Maps)
We do not have details of parking or Blue Badge spaces here. If you need them, contact the GP surgery before you go.
Walking times are estimates from the straight-line distance to the GP surgery. Stations and bus stops are from the National Public Transport Access Nodes (NaPTAN), Department for Transport, 26 October 2026. NaPTAN does not list which routes call at each stop: check the operator or a journey planner before you travel, especially if you need step-free access. Contains public sector information licensed under the Open Government Licence v3.0.
Facilities
We do not have details of step-free access, parking or other facilities here yet. If you need them, contact the surgery before you go.
About this GP surgery
| Type | NHS GP surgery |
|---|---|
| NHS or private | Provides NHS services under contract |
| Local authority | Stoke-on-Trent |
| NHS organisation code | M83075 |
| CQC location ID | 1-552087298 |
Official website: Norfolk Street Surgery website
Practice size and appointments
| Measure | This practice | Period | West Midlands median |
|---|---|---|---|
| Registered patients | 20,067 | October 2026 | – |
| Fully qualified GPs (full-time equivalent) | 4.3 | August 2026 | – |
| Registered patients per full-time-equivalent GP | 4,626 | August 2026 | 2,180 |
| Appointments that were face to face | 75% | June 2026 to August 2026 | 64% |
| Appointments on the day they were booked | 58% | June 2026 to August 2026 | – |
| Appointments within 2 weeks of booking | 95% | June 2026 to August 2026 | 89% |
Appointment figures are experimental statistics. Practices record appointments in different ways, so use them as background for the period shown, not to compare practices.
Source: NHS England, Patients Registered at a GP Practice, General Practice Workforce and Appointments in General Practice. Contains public sector information licensed under the Open Government Licence v3.0.
GP services
Online services
Most GP surgeries in England let you order repeat prescriptions, book some appointments and see your GP health record online, for example in the NHS App. Ask the surgery which online services it offers.
Regulation and quality
This location is registered with the Care Quality Commission (CQC). The latest published ratings are below.
| Area | Rating | Published |
|---|---|---|
| Overall | Good | 16 October 2025 |
| Caring | Good | 16 October 2025 |
| Effective | Good | 16 October 2025 |
| Responsive | Good | 16 October 2025 |
| Safe | Good | 16 October 2025 |
| Well-led | Good | 16 October 2025 |
Read the CQC report for Norfolk Street Surgery
What patients say about this practice
GP Patient Survey 2026: 83 patients answered (14% of those asked). The survey ran from January to April 2026.
| Survey question | This practice | Likely range | NHS Midlands region average | Compared with NHS Midlands region |
|---|---|---|---|---|
| Easy to get through on the phone | 71% | 31% to 93% | 55% | Similar to the NHS Midlands region average |
| Overall experience of the practice was good | 76% | 36% to 95% | 76% | Similar to the NHS Midlands region average |
More survey results
| Survey question | This practice | Likely range | NHS Midlands region average | Compared with NHS Midlands region |
|---|---|---|---|---|
| Reception and admin team were helpful | 92% | 50% to 99% | 84% | Similar to the NHS Midlands region average |
| Easy to contact the practice using its website | 48% | 10% to 88% | 55% | Similar to the NHS Midlands region average |
| Offered a choice of time or day for an appointment | 73% | 28% to 95% | 56% | Similar to the NHS Midlands region average |
| Wait for an appointment was about right | 71% | 29% to 94% | 70% | Similar to the NHS Midlands region average |
How to read this: these are estimates from a sample of registered patients, so each result has a likely range (a 95% confidence interval). ‘Similar’ means the likely range includes the NHS Midlands region average. The results are not a ranking, and differences between nearby practices are often within the margin of error.
Source: GP Patient Survey 2026, Ipsos on behalf of NHS England (published 9 July 2026). Contains public sector information licensed under the Open Government Licence v3.0. ukhospitals.uk is independent and not affiliated with the NHS. Find full results on the GP Patient Survey website (practice code M83075).
Frequently asked questions
When is Norfolk Street Surgery open?
See the opening times table on this page. The hours do not include bank holidays.
What is the telephone number for Norfolk Street Surgery?
Telephone: 01782 917990.
Is Norfolk Street Surgery accepting new patients?
The surgery says on the NHS website that it is accepting new patients. You can usually only register with a surgery whose practice area covers where you live.
What is the CQC rating of Norfolk Street Surgery?
The latest overall CQC rating is Good, published 16 October 2025.
Nearby GP surgeries
GP surgeries usually only register people who live in their practice area. Check that a surgery covers your address before you apply.
Harley Street, Stoke-on-Trent, ST1 3RX
Telephone: 01782 212066
About 0.7 miles away
Stoke Health Centre, Stoke-on-Trent, ST4 7JB
Telephone: 01782 980000
About 0.7 miles away
10 Botteslow Street, Stoke on Trent, ST1 3NJ
Telephone: 01782 281806
About 0.8 miles away
Hanley Health Centre, Stoke-on-Trent, ST1 2BN
Telephone: 01782 202422
About 1.0 miles away
Distances are straight-line estimates from postcode locations.
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Printed from https://ukhospitals.uk/gp-surgery/norfolk-street-surgery/ on 10 November 2026.