Helix Medical Centre
NHS GP surgery · Bishop's Stortford
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Helix Medical Centre is an NHS GP surgery in Bishop's Stortford, Hertfordshire. See its opening times, phone number, how to register and how to get there.
At a glance
- Type
- NHS GP surgery
- Reception opening times
- Monday 8am to 6:30pm; Tuesday 8am to 8pm; Wednesday 8am to 6:30pm; Thursday 8am to 7:30pm; Friday 8am to 6:30pm; Saturday and Sunday closed (see Opening times for bank holidays)
- New patients
- Accepting new patients (see Appointments and access)
- Address
- Herts and Essex Hospital, Cavell Drive, Bishop's Stortford, CM23 5JH
- Telephone
- 01279 594450
- CQC rating
- Good (published 5 June 2018)
- Information checked
- 16 October 2026
Urgent help
When the surgery is closed, use NHS 111 online or call 111 for urgent help. Call 999 in an emergency.
Opening times
Reception opening times
Show as a table
| Days | Reception open |
|---|---|
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 8pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 7:30pm |
| Friday | 8am to 6:30pm |
| Saturday and Sunday | Closed |
These are the times the surgery's reception is open. Appointment times can be different.
Opening times may be different on bank holidays. Check with the surgery before you travel.
Source: NHS website profile for this surgery, opening times last confirmed by the surgery on 14 October 2026.
Appointments and access
Registering as a new patient
The surgery says on the NHS website that it is accepting new patients.
You can usually only register with a GP surgery whose practice area covers where you live. Ask the surgery to check.
Register with this surgery on the NHS website
You can also register by phone or by collecting a form at the surgery.
Source: NHS website profile for this surgery. Registration information checked on 26 October 2026.
Contact the surgery to book or to ask about appointments.
Contact
Main telephone
Telephone: 01279 594450
Contact the surgery to book or to ask about appointments.
Location and travel
Address and map
Helix Medical Centre
Herts and Essex Hospital
Cavell Drive
Bishop's Stortford
CM23 5JH
Find care near here
Contains OS data © Crown copyright and database right 2026.
Public transport and parking
- Bus stop nearby
- Cycle parking
- Paid on-site car parking
- Train station nearby
Source: NHS website (nhs.uk) profile for this surgery. Facilities last updated on the NHS website on 14 October 2026.
Getting here by public transport
Nearest station:
- Bishops Stortford about 11 minutes' walkNational Rail
Nearest bus stop: Herts & Essex Hospital Grounds, Hospital Grounds, about 3 minutes' walk.
Public transport directions (opens Google Maps)
Walking times are estimates from the straight-line distance to the GP surgery. Stations and bus stops are from the National Public Transport Access Nodes (NaPTAN), Department for Transport, 26 October 2026. NaPTAN does not list which routes call at each stop: check the operator or a journey planner before you travel, especially if you need step-free access. Contains public sector information licensed under the Open Government Licence v3.0.
Facilities
Accessibility
- Accessible toilets
- Bariatric equipment
- Disabled car parking
- High-back waiting room chairs
- Step-free access at entrances and exits
- Step-free access throughout
- Tactile flooring
- Wheelchair access at entrances and exits
- Wheelchair access throughout
- Autism training for staff
- Disability awareness and equality training for staff
- Documents available in large print
- Hearing loop or induction loop
- Sign language interpreter available online
- Translation services
Children and families
- Baby-changing facilities
- Parent and child parking spaces
Other facilities
- Free public WiFi
- Pharmacy
- Toilets
Source: NHS website (nhs.uk) profile for this surgery. Facilities last updated on the NHS website on 14 October 2026.
About this GP surgery
| Type | NHS GP surgery |
|---|---|
| NHS or private | Provides NHS services under contract |
| Local authority | East Hertfordshire |
| NHS organisation code | E82654 |
| CQC location ID | 1-3051849429 |
Official website: Helix Medical Centre website
Practice size and appointments
| Measure | This practice | Period | East of England median |
|---|---|---|---|
| Registered patients | 10,795 | October 2026 | – |
| Fully qualified GPs (full-time equivalent) | 2.0 | August 2026 | – |
| Registered patients per full-time-equivalent GP | 5,398 | August 2026 | 2,396 |
| Appointments that were face to face | 83% | June 2026 to August 2026 | 70% |
| Appointments on the day they were booked | 41% | June 2026 to August 2026 | – |
| Appointments within 2 weeks of booking | 76% | June 2026 to August 2026 | 81% |
Appointment figures are experimental statistics. Practices record appointments in different ways, so use them as background for the period shown, not to compare practices.
Source: NHS England, Patients Registered at a GP Practice, General Practice Workforce and Appointments in General Practice. Contains public sector information licensed under the Open Government Licence v3.0.
GP services
Online services
Most GP surgeries in England let you order repeat prescriptions, book some appointments and see your GP health record online, for example in the NHS App. Ask the surgery which online services it offers.
Regulation and quality
This location is registered with the Care Quality Commission (CQC). The latest published ratings are below.
| Area | Rating | Published |
|---|---|---|
| Overall | Good | 5 June 2018 |
| Caring | Good | 5 June 2018 |
| Effective | Good | 5 June 2018 |
| Responsive | Good | 5 June 2018 |
| Safe | Good | 5 June 2018 |
| Well-led | Good | 5 June 2018 |
Read the CQC report for Helix Medical Centre
What patients say about this practice
GP Patient Survey 2026: 110 patients answered (27% of those asked). The survey ran from January to April 2026.
| Survey question | This practice | Likely range | NHS East of England region average | Compared with NHS East of England region |
|---|---|---|---|---|
| Easy to get through on the phone | 63% | 55% to 71% | 54% | Better than the NHS East of England region average |
| Overall experience of the practice was good | 79% | 72% to 85% | 76% | Similar to the NHS East of England region average |
More survey results
| Survey question | This practice | Likely range | NHS East of England region average | Compared with NHS East of England region |
|---|---|---|---|---|
| Reception and admin team were helpful | 88% | 81% to 92% | 84% | Similar to the NHS East of England region average |
| Easy to contact the practice using its website | 73% | 62% to 82% | 60% | Better than the NHS East of England region average |
| Offered a choice of time or day for an appointment | 45% | 35% to 55% | 53% | Similar to the NHS East of England region average |
| Wait for an appointment was about right | 72% | 63% to 79% | 71% | Similar to the NHS East of England region average |
How to read this: these are estimates from a sample of registered patients, so each result has a likely range (a 95% confidence interval). ‘Similar’ means the likely range includes the NHS East of England region average. The results are not a ranking, and differences between nearby practices are often within the margin of error.
Source: GP Patient Survey 2026, Ipsos on behalf of NHS England (published 9 July 2026). Contains public sector information licensed under the Open Government Licence v3.0. ukhospitals.uk is independent and not affiliated with the NHS. Find full results on the GP Patient Survey website (practice code E82654).
Frequently asked questions
When is Helix Medical Centre open?
See the opening times table on this page. The hours do not include bank holidays.
What is the telephone number for Helix Medical Centre?
Telephone: 01279 594450.
Is Helix Medical Centre accepting new patients?
The surgery says on the NHS website that it is accepting new patients. You can usually only register with a surgery whose practice area covers where you live.
What is the CQC rating of Helix Medical Centre?
The latest overall CQC rating is Good, published 5 June 2018.
Nearby GP surgeries
GP surgeries usually only register people who live in their practice area. Check that a surgery covers your address before you apply.
83 South Street, Bishop's Stortford, CM23 3AP
Telephone: 01279 465700
About 0.6 miles away
30a Church Street, Bishop's Stortford, CM23 2LY
Telephone: 01279 657636
About 0.8 miles away
1st Floor Castle Maltings, Stansted, CM24 8XG
Telephone: 01279 813200
About 2.8 miles away
Broomfields, Bishops Stortford, CM22 7EH
Telephone: 01279 730616
About 3.8 miles away
Distances are straight-line estimates from postcode locations.
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Printed from https://ukhospitals.uk/gp-surgery/helix-medical-centre/ on 13 November 2026.