Heaton Road Surgery
NHS GP surgery · Newcastle upon Tyne
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Heaton Road Surgery is an NHS GP surgery in Newcastle upon Tyne. See its opening times, phone number, how to register and how to get there.
At a glance
- Type
- NHS GP surgery
- Reception opening times
- Monday 8:30am to 6pm; Tuesday 8:30am to 8pm; Wednesday 8:30am to 6pm; Thursday 8:30am to midday and 1:30pm to 6pm; Friday 8:30am to 6pm; Saturday and Sunday closed (see Opening times for bank holidays)
- New patients
- Accepting new patients (see Appointments and access)
- Address
- 17-19 Heaton Road, Newcastle Upon Tyne, NE6 1SA
- Telephone
- 0191 265 5911
- CQC rating
- Good (published 22 September 2025)
- Information checked
- 16 October 2026
Urgent help
When the surgery is closed, use NHS 111 online or call 111 for urgent help. Call 999 in an emergency.
Opening times
Reception opening times
Show as a table
| Days | Reception open |
|---|---|
| Monday | 8:30am to 6pm |
| Tuesday | 8:30am to 8pm |
| Wednesday | 8:30am to 6pm |
| Thursday | 8:30am to midday and 1:30pm to 6pm |
| Friday | 8:30am to 6pm |
| Saturday and Sunday | Closed |
These are the times the surgery's reception is open. Appointment times can be different.
Opening times may be different on bank holidays. Check with the surgery before you travel.
Source: NHS website profile for this surgery, opening times last confirmed by the surgery on 8 February 2024.
Appointments and access
Registering as a new patient
The surgery says on the NHS website that it is accepting new patients.
You can usually only register with a GP surgery whose practice area covers where you live. Ask the surgery to check.
Register with this surgery on the NHS website
You can also register through the surgery's website, by phone or by collecting a form at the surgery.
Source: NHS website profile for this surgery. Registration information checked on 26 October 2026.
Contact the surgery to book or to ask about appointments.
Contact
Main telephone
Telephone: 0191 265 5911
Contact the surgery to book or to ask about appointments.
Location and travel
Address and map
Heaton Road Surgery
17-19 Heaton Road
Newcastle Upon Tyne
NE6 1SA
Find care near here
Contains OS data © Crown copyright and database right 2026.
Public transport and parking
- Car parking
Getting here by public transport
Nearest stations:
- Byker about 4 minutes' walkTyne and Wear Metro
- Chillingham Road about 12 minutes' walkTyne and Wear Metro
Nearest bus stop: Heaton Road, about 1 minute's walk.
Public transport directions (opens Google Maps)
Walking times are estimates from the straight-line distance to the GP surgery. Stations and bus stops are from the National Public Transport Access Nodes (NaPTAN), Department for Transport, 26 October 2026. NaPTAN does not list which routes call at each stop: check the operator or a journey planner before you travel, especially if you need step-free access. Contains public sector information licensed under the Open Government Licence v3.0.
This list has not been updated on the NHS website for over 2 years, so it may be out of date. Check with the surgery if you need a facility.
Source: NHS website (nhs.uk) profile for this surgery. Facilities last updated on the NHS website on 8 February 2024.
Facilities
Accessibility
- Disabled toilet
- Text relay
- Signing service
- Wheelchair access
- Step-free access
Children and families
- Baby changing facility
This list has not been updated on the NHS website for over 2 years, so it may be out of date. Check with the surgery if you need a facility.
Source: NHS website (nhs.uk) profile for this surgery. Facilities last updated on the NHS website on 8 February 2024.
About this GP surgery
| Type | NHS GP surgery |
|---|---|
| NHS or private | Provides NHS services under contract |
| Local authority | Newcastle upon Tyne |
| NHS organisation code | A86024 |
| CQC location ID | 1-571990671 |
Official website: Heaton Road Surgery website
Practice size and appointments
| Measure | This practice | Period | North East median |
|---|---|---|---|
| Registered patients | 6,903 | October 2026 | – |
| Fully qualified GPs (full-time equivalent) | 4.4 | August 2026 | – |
| Registered patients per full-time-equivalent GP | 1,567 | August 2026 | 2,056 |
| Appointments that were face to face | 57% | June 2026 to August 2026 | 73% |
| Appointments on the day they were booked | 42% | June 2026 to August 2026 | – |
| Appointments within 2 weeks of booking | 69% | June 2026 to August 2026 | 80% |
Appointment figures are experimental statistics. Practices record appointments in different ways, so use them as background for the period shown, not to compare practices.
Source: NHS England, Patients Registered at a GP Practice, General Practice Workforce and Appointments in General Practice. Contains public sector information licensed under the Open Government Licence v3.0.
GP services
Online services
Most GP surgeries in England let you order repeat prescriptions, book some appointments and see your GP health record online, for example in the NHS App. Ask the surgery which online services it offers.
Regulation and quality
This location is registered with the Care Quality Commission (CQC). The latest published ratings are below.
| Area | Rating | Published |
|---|---|---|
| Overall | Good | 22 September 2025 |
| Caring | Good | 13 December 2022 |
| Effective | Good | 13 December 2022 |
| Responsive | Good | 13 December 2022 |
| Safe | Good | 22 September 2025 |
| Well-led | Good | 13 December 2022 |
Some areas were last rated in an earlier inspection, so the dates differ.
Read the CQC report for Heaton Road Surgery
What patients say about this practice
GP Patient Survey 2026: 111 patients answered (23% of those asked). The survey ran from January to April 2026.
| Survey question | This practice | Likely range | NHS North East and Yorkshire region average | Compared with NHS North East and Yorkshire region |
|---|---|---|---|---|
| Easy to get through on the phone | 59% | 50% to 67% | 57% | Similar to the NHS North East and Yorkshire region average |
| Overall experience of the practice was good | 78% | 70% to 84% | 78% | Similar to the NHS North East and Yorkshire region average |
More survey results
| Survey question | This practice | Likely range | NHS North East and Yorkshire region average | Compared with NHS North East and Yorkshire region |
|---|---|---|---|---|
| Reception and admin team were helpful | 83% | 75% to 89% | 86% | Similar to the NHS North East and Yorkshire region average |
| Easy to contact the practice using its website | 49% | 36% to 62% | 57% | Similar to the NHS North East and Yorkshire region average |
| Offered a choice of time or day for an appointment | 65% | 54% to 74% | 59% | Similar to the NHS North East and Yorkshire region average |
| Wait for an appointment was about right | 72% | 63% to 79% | 71% | Similar to the NHS North East and Yorkshire region average |
How to read this: these are estimates from a sample of registered patients, so each result has a likely range (a 95% confidence interval). ‘Similar’ means the likely range includes the NHS North East and Yorkshire region average. The results are not a ranking, and differences between nearby practices are often within the margin of error.
Source: GP Patient Survey 2026, Ipsos on behalf of NHS England (published 9 July 2026). Contains public sector information licensed under the Open Government Licence v3.0. ukhospitals.uk is independent and not affiliated with the NHS. Find full results on the GP Patient Survey website (practice code A86024).
Frequently asked questions
When is Heaton Road Surgery open?
See the opening times table on this page. The hours do not include bank holidays.
What is the telephone number for Heaton Road Surgery?
Telephone: 0191 265 5911.
Is Heaton Road Surgery accepting new patients?
The surgery says on the NHS website that it is accepting new patients. You can usually only register with a surgery whose practice area covers where you live.
What is the CQC rating of Heaton Road Surgery?
The latest overall CQC rating is Good, published 22 September 2025.
Nearby GP surgeries
GP surgeries usually only register people who live in their practice area. Check that a surgery covers your address before you apply.
Molineux Street, Newcastle Upon Tyne, NE6 1SG
Telephone: 0191 275 5740
About 0.2 miles away
Biddlestone Road, Newcastle Upon Tyne, NE6 5SL
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About 0.8 miles away
Benfield Road, Newcastle Upon Tyne, NE6 4QD
Telephone: 0191 282 1010
About 1.0 miles away
7 Saville Place, Newcastle Upon Tyne, NE1 8DQ
Telephone: 0191 232 4274
About 1.2 miles away
Distances are straight-line estimates from postcode locations.
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Printed from https://ukhospitals.uk/gp-surgery/heaton-road-surgery/ on 10 November 2026.