Custom House Surgery
NHS GP surgery · Newham
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Custom House Surgery is an NHS GP surgery in Newham, London. See its opening times, phone number, how to register and how to get there.
At a glance
- Type
- NHS GP surgery
- Reception opening times
- Monday to Friday 8am to 6:30pm; Saturday and Sunday closed (see Opening times for bank holidays)
- New patients
- Accepting new patients (see Appointments and access)
- Address
- 16 Freemasons Road, Canning Town, London, E16 3NA
- Telephone
- 020 7476 2255
- CQC rating
- Good (published 1 June 2026)
- Information checked
- 16 October 2026
Urgent help
When the surgery is closed, use NHS 111 online or call 111 for urgent help. Call 999 in an emergency.
Opening times
Reception opening times
Show as a table
| Days | Reception open |
|---|---|
| Monday to Friday | 8am to 6:30pm |
| Saturday and Sunday | Closed |
These are the times the surgery's reception is open. Appointment times can be different.
Opening times may be different on bank holidays. Check with the surgery before you travel.
Source: NHS website profile for this surgery, opening times last confirmed by the surgery on 21 November 2025.
Appointments and access
Registering as a new patient
The surgery says on the NHS website that it is accepting new patients.
You can usually only register with a GP surgery whose practice area covers where you live. Ask the surgery to check.
Register with this surgery on the NHS website
You can also register through the surgery's website, by phone or by collecting a form at the surgery.
Source: NHS website profile for this surgery. Registration information checked on 22 October 2026.
Contact the surgery to book or to ask about appointments.
Contact
Main telephone
Telephone: 020 7476 2255
Contact the surgery to book or to ask about appointments.
Location and travel
Address and map
Custom House Surgery
16 Freemasons Road
Canning Town
London
E16 3NA
Find care near here
Contains OS data © Crown copyright and database right 2026. Station locations: Powered by TfL Open Data.
Public transport and parking
Getting here by public transport
Nearest stations:
- Custom House about 3 minutes' walkElizabeth line · DLRStep-free from street to platform.
- Royal Victoria about 9 minutes' walkDLRStep-free from street to platform.
Nearest bus stop: Leslie Road / Custom House Station (Stop F, towards Canning Town or Plaistow), about 1 minute's walk. Routes 241, 300, 325 and 678.
Other bus routes from stops within about 7 minutes' walk: 147, 304, 474 and N551.
Plan your journey with TfL (opens the Transport for London website)
We do not have details of parking or Blue Badge spaces here. If you need them, contact the GP surgery before you go.
Step-free information is from TfL (data dated 20 October 2026) and covers the route from the street to the platform, not always onto the train. Lifts can be out of service: check TfL lift and station closures before you travel. Walking times are estimates from the straight-line distance to the GP surgery's postcode; stations and bus routes as listed by TfL on 22 October 2026. Powered by TfL Open Data. Contains OS data © Crown copyright and database rights 2016 and Geomni UK Map data © and database rights [2019].
Facilities
We do not have details of step-free access, parking or other facilities here yet. If you need them, contact the surgery before you go.
About this GP surgery
| Type | NHS GP surgery |
|---|---|
| NHS or private | Provides NHS services under contract |
| Local authority | Newham |
| NHS organisation code | F84047 |
| CQC location ID | 1-541836459 |
Official website: Custom House Surgery website
Practice size and appointments
| Measure | This practice | Period | London median |
|---|---|---|---|
| Registered patients | 10,705 | October 2026 | – |
| Fully qualified GPs (full-time equivalent) | 2.1 | August 2026 | – |
| Registered patients per full-time-equivalent GP | 5,019 | August 2026 | 2,454 |
| Appointments that were face to face | 47% | June 2026 to August 2026 | 59% |
| Appointments on the day they were booked | 46% | June 2026 to August 2026 | – |
| Appointments within 2 weeks of booking | 91% | June 2026 to August 2026 | 90% |
Appointment figures are experimental statistics. Practices record appointments in different ways, so use them as background for the period shown, not to compare practices.
Source: NHS England, Patients Registered at a GP Practice, General Practice Workforce and Appointments in General Practice. Contains public sector information licensed under the Open Government Licence v3.0.
GP services
Online services
Most GP surgeries in England let you order repeat prescriptions, book some appointments and see your GP health record online, for example in the NHS App. Ask the surgery which online services it offers.
Regulation and quality
This location is registered with the Care Quality Commission (CQC). The latest published ratings are below.
| Area | Rating | Published |
|---|---|---|
| Overall | Good | 1 June 2026 |
| Caring | Good | 1 June 2026 |
| Effective | Good | 1 June 2026 |
| Responsive | Good | 1 June 2026 |
| Safe | Good | 1 June 2026 |
| Well-led | Good | 1 June 2026 |
Read the CQC report for Custom House Surgery
What patients say about this practice
GP Patient Survey 2026: 97 patients answered (13% of those asked). The survey ran from January to April 2026.
| Survey question | This practice | Likely range | London average | Compared with London |
|---|---|---|---|---|
| Easy to get through on the phone | 44% | 30% to 60% | 60% | Similar to the London average |
| Overall experience of the practice was good | 72% | 57% to 83% | 75% | Similar to the London average |
More survey results
| Survey question | This practice | Likely range | London average | Compared with London |
|---|---|---|---|---|
| Reception and admin team were helpful | 78% | 63% to 88% | 83% | Similar to the London average |
| Easy to contact the practice using its website | 54% | 38% to 69% | 57% | Similar to the London average |
| Offered a choice of time or day for an appointment | 64% | 46% to 79% | 61% | Similar to the London average |
| Wait for an appointment was about right | 58% | 41% to 72% | 66% | Similar to the London average |
How to read this: these are estimates from a sample of registered patients, so each result has a likely range (a 95% confidence interval). ‘Similar’ means the likely range includes the London average. The results are not a ranking, and differences between nearby practices are often within the margin of error.
Source: GP Patient Survey 2026, Ipsos on behalf of NHS England (published 9 July 2026). Contains public sector information licensed under the Open Government Licence v3.0. ukhospitals.uk is independent and not affiliated with the NHS. Find full results on the GP Patient Survey website (practice code F84047).
Frequently asked questions
When is Custom House Surgery open?
See the opening times table on this page. The hours do not include bank holidays.
What is the telephone number for Custom House Surgery?
Telephone: 020 7476 2255.
Is Custom House Surgery accepting new patients?
The surgery says on the NHS website that it is accepting new patients. You can usually only register with a surgery whose practice area covers where you live.
What is the CQC rating of Custom House Surgery?
The latest overall CQC rating is Good, published 1 June 2026.
Nearby GP surgeries
GP surgeries usually only register people who live in their practice area. Check that a surgery covers your address before you apply.
63 Appleby Road, London, E16 1LQ
Telephone: 020 7445 7000
About 0.4 miles away
2 St. Luke's Square, London, E16 1HT
Telephone: 020 3474 5866
About 0.5 miles away
Distances are straight-line estimates from postcode locations.
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Printed from https://ukhospitals.uk/gp-surgery/custom-house-surgery/ on 12 November 2026.