City Way Surgery
NHS GP surgery · Rochester
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City Way Surgery is an NHS GP surgery in Rochester, Medway. See its opening times, phone number, how to register and how to get there.
At a glance
- Type
- NHS GP surgery
- Reception opening times
- Monday to Friday 8am to midday and 2pm to 6:30pm; Saturday and Sunday closed (see Opening times for bank holidays)
- New patients
- Accepting new patients (see Appointments and access)
- Address
- 65-67 City Way, Rochester, ME1 2AY
- Telephone
- 01634 843351
- CQC rating
- Not Rated
- Information checked
- 16 October 2026
Urgent help
When the surgery is closed, use NHS 111 online or call 111 for urgent help. Call 999 in an emergency.
Opening times
Reception opening times
Show as a table
| Days | Reception open |
|---|---|
| Monday to Friday | 8am to midday and 2pm to 6:30pm |
| Saturday and Sunday | Closed |
These are the times the surgery's reception is open. Appointment times can be different.
Opening times may be different on bank holidays. Check with the surgery before you travel.
Source: NHS website profile for this surgery, opening times last confirmed by the surgery on 21 March 2025.
Appointments and access
Registering as a new patient
The surgery says on the NHS website that it is accepting new patients.
You can usually only register with a GP surgery whose practice area covers where you live. Ask the surgery to check.
Register with this surgery on the NHS website
You can also register through the surgery's website, by phone, by email or by collecting a form at the surgery.
Source: NHS website profile for this surgery. Registration information checked on 26 October 2026.
Contact the surgery to book or to ask about appointments.
Contact
Main telephone
Telephone: 01634 843351
Contact the surgery to book or to ask about appointments.
Location and travel
Address and map
City Way Surgery
65-67 City Way
Rochester
ME1 2AY
Find care near here
Contains OS data © Crown copyright and database right 2026.
Public transport and parking
- Car parking
Getting here by public transport
There is no station within 1 km. The nearest station is:
- Chatham about 19 minutes' walkNational Rail
Nearest bus stop: Pattens Lane, about 1 minute's walk.
Public transport directions (opens Google Maps)
Walking times are estimates from the straight-line distance to the GP surgery. Stations and bus stops are from the National Public Transport Access Nodes (NaPTAN), Department for Transport, 26 October 2026. NaPTAN does not list which routes call at each stop: check the operator or a journey planner before you travel, especially if you need step-free access. Contains public sector information licensed under the Open Government Licence v3.0.
This list has not been updated on the NHS website for over 2 years, so it may be out of date. Check with the surgery if you need a facility.
Source: NHS website (nhs.uk) profile for this surgery. Facilities last updated on the NHS website on 28 October 2024.
Facilities
Accessibility
- Disabled parking
- Disabled toilet
- Signing service
- Wheelchair access
- Step-free access
Children and families
- Baby changing facility
This list has not been updated on the NHS website for over 2 years, so it may be out of date. Check with the surgery if you need a facility.
Source: NHS website (nhs.uk) profile for this surgery. Facilities last updated on the NHS website on 28 October 2024.
About this GP surgery
| Type | NHS GP surgery |
|---|---|
| NHS or private | Provides NHS services under contract |
| Local authority | Medway |
| NHS organisation code | G82051 |
| CQC location ID | 1-553237147 |
Official website: City Way Surgery website
Practice size and appointments
| Measure | This practice | Period | South East median |
|---|---|---|---|
| Registered patients | 13,077 | October 2026 | – |
| Fully qualified GPs (full-time equivalent) | 4.7 | August 2026 | – |
| Registered patients per full-time-equivalent GP | 2,817 | August 2026 | 2,165 |
| Appointments that were face to face | 65% | June 2026 to August 2026 | 62% |
| Appointments on the day they were booked | 32% | June 2026 to August 2026 | – |
| Appointments within 2 weeks of booking | 82% | June 2026 to August 2026 | 81% |
Appointment figures are experimental statistics. Practices record appointments in different ways, so use them as background for the period shown, not to compare practices.
Source: NHS England, Patients Registered at a GP Practice, General Practice Workforce and Appointments in General Practice. Contains public sector information licensed under the Open Government Licence v3.0.
GP services
Online services
Most GP surgeries in England let you order repeat prescriptions, book some appointments and see your GP health record online, for example in the NHS App. Ask the surgery which online services it offers.
Regulation and quality
This location is registered with the Care Quality Commission (CQC). The latest published ratings are below.
| Area | Rating | Published |
|---|---|---|
| Overall | Not Rated | date not stated by the source |
| Caring | Not Rated | date not stated by the source |
| Effective | Not Rated | date not stated by the source |
| Responsive | Not Rated | date not stated by the source |
| Safe | Not Rated | date not stated by the source |
| Well-led | Not Rated | date not stated by the source |
Read the CQC report for City Way Surgery
What patients say about this practice
GP Patient Survey 2026: 134 patients answered (28% of those asked). The survey ran from January to April 2026.
| Survey question | This practice | Likely range | NHS South East region average | Compared with NHS South East region |
|---|---|---|---|---|
| Easy to get through on the phone | 24% | 16% to 33% | 53% | Below the NHS South East region average |
| Overall experience of the practice was good | 54% | 44% to 64% | 76% | Below the NHS South East region average |
More survey results
| Survey question | This practice | Likely range | NHS South East region average | Compared with NHS South East region |
|---|---|---|---|---|
| Reception and admin team were helpful | 75% | 65% to 82% | 84% | Below the NHS South East region average |
| Easy to contact the practice using its website | 33% | 24% to 45% | 56% | Below the NHS South East region average |
| Offered a choice of time or day for an appointment | 33% | 24% to 45% | 53% | Below the NHS South East region average |
| Wait for an appointment was about right | 62% | 52% to 71% | 68% | Similar to the NHS South East region average |
How to read this: these are estimates from a sample of registered patients, so each result has a likely range (a 95% confidence interval). ‘Similar’ means the likely range includes the NHS South East region average. The results are not a ranking, and differences between nearby practices are often within the margin of error.
Source: GP Patient Survey 2026, Ipsos on behalf of NHS England (published 9 July 2026). Contains public sector information licensed under the Open Government Licence v3.0. ukhospitals.uk is independent and not affiliated with the NHS. Find full results on the GP Patient Survey website (practice code G82051).
Frequently asked questions
When is City Way Surgery open?
See the opening times table on this page. The hours do not include bank holidays.
What is the telephone number for City Way Surgery?
Telephone: 01634 843351.
Is City Way Surgery accepting new patients?
The surgery says on the NHS website that it is accepting new patients. You can usually only register with a surgery whose practice area covers where you live.
What is the CQC rating of City Way Surgery?
CQC has not given it an overall rating (CQC lists it as “Not Rated”).
Nearby GP surgeries
GP surgeries usually only register people who live in their practice area. Check that a surgery covers your address before you apply.
Health Care Centre, Rochester, ME1 2TH
Telephone: 01634 817217
About 0.7 miles away
262 Maidstone Road, Chatham, ME4 6JL
Telephone: 01634 558470
About 0.8 miles away
Bryant Street Medical Practice
James Williams Healthy Living Ctr, Chatham, ME4 4HY
Telephone: 01634 848911
About 1.0 miles away
30-34 Magpie Hall Road, Chatham, ME4 5JY
Telephone: 01634 810040
About 1.1 miles away
Distances are straight-line estimates from postcode locations.
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Printed from https://ukhospitals.uk/gp-surgery/city-way-surgery/ on 10 November 2026.